4-Star HotelA 4-star property located in a central area of Bergamo (Citta Bassa), offering a convenient base for exploring the city.
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Summary of reviews related to the '4 Star' categoryHotel Excelsior San Marco has received varied reactions from guests regarding its four-star rating, facilities and services. On the positive side, many reviews praise it for having a high-quality service that aligns with its four-star status, citing adventurous and suitable service attributes. The hotel is noted for its accessible location, making it an ideal choice for visiting both Upper and Lower Bergamo.
Several guests found the rooms to be consistent with four-star standards, featuring modern utilities and a high-quality atmosphere. The breakfast offerings are generally considered fitting for a four-star hotel, although some suggestions for improvement, especially in the savory selection, were mentioned. Guests appreciated the overall value for a four-star stay with some even comparing it to a five-star experience.
However, there are mixed feelings pointing out the shortcomings that tarnish its four-star reputation. Some visitors experienced outdated rooms, poor facilities and a lack of certain amenities like bathrobes and minibar items that are typically expected at this level. Comments also reflect that some aspects of the hotel, such as the bathrooms, need refurbishment to meet the four-star standards more accurately.
Criticism extends to the high prices, which many felt did not justify the experience provided with some even considering the hotel to be more in line with a two or three-star rating. Issues like a small shower, mediocre breakfast standards and ineffective WiFi contributed to the disappointment of many guests.
Overall, while some elements of the Hotel Excelsior San Marco live up to its four-star rating, there are notable areas in need of improvement to consistently meet guest expectations for a four-star experience.
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