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Summary of reviewsThe Holiday Inn Express & Suites Ottawa West - Nepean by IHG, is consistently praised for its strategic location and exceptional service, making it a standout choice for various travelers. Situated in the Bell's Corner area, the hotel offers convenient access to highways, restaurants and takeout options. Guests find the location ideal for avoiding downtown traffic while being sufficient proximity to key attractions and activity points.
The hotel's breakfast offerings are well-received, featuring a variety of hot and cold items that cater to diverse tastes. The friendly and attentive staff enhance the breakfast experience, despite occasional mentions of crowding and varying item quality.
Accommodations at the hotel are notably spacious and clean with comfortable beds and quality bedding frequently highlighted. The rooms are modern and well-maintained, complete with full-sized Dove toiletries. Families and pet owners find them particularly suitable, appreciating their size and comfort.
Cleanliness is a recurring theme in guest reviews with many applauding the immaculate conditions of the rooms and common areas. Courteous staff contribute significantly to the overall positive experience, frequently described as friendly, professional and always ready to assist.
The hotel's indoor heated pool receives mixed feedback, but positive comments emphasize its cleanliness and suitability for families. Some guests mention issues with pool size and occasional cleanliness concerns, yet many appreciate having the pool as an option during their stay.
Families find the hotel particularly accommodating with spacious rooms and amenities like fridges and microwaves enhancing the convenience. The comfortable and quiet environment, paired with daily room cleaning and fresh towels, ensures a pleasant stay for those with children.
In summary, the Holiday Inn Express Hotel & Suites Ottawa West-Nepean excels in offering a convenient, comfortable and clean stay, supported by a friendly and attentive staff. The strategic location, quality breakfast and appealing accommodations make it a highly recommended choice for various types of travelers visiting the Ottawa area.
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