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Summary of reviewsBest Western Plus Castle Rock receives high praise from guests for its excellent location, providing convenient access to major attractions, restaurants, and shopping centers such as the Castle Rock Outlets. Its proximity to the Interstate makes traveling seamless for visitors exploring the area, while the hotel’s clean and peaceful environment ensures a comfortable stay.
Guests are particularly impressed with the hotel's breakfast offerings, which are described as varied, plentiful, and excellently prepared. The food is freshly made and slightly varied each day, with the bacon receiving particular accolades. The breakfast service is well-organized, and the attendant's pleasant demeanor adds to the enjoyable experience.
Cleanliness is a standout feature, with guests frequently commenting on the immaculate condition of the rooms and the well-maintained property. Comfortable beds further contribute to a restful environment, despite a few mentions of dated decor. The hotel’s dog-friendly accommodations make it an attractive option for travelers with pets.
The staff at Best Western Plus Castle Rock is commended for their friendliness and willingness to assist guests. The front desk team, in particular, is noted for going above and beyond to ensure a pleasant stay. While experiences with staff can vary, the overall impression is one of a welcoming and positive team.
Lastly, the beds are generally well-received for their comfort, with many guests praising the mattresses and room cleanliness. Although opinions on bed softness vary and some find the beds smaller than expected, the overall sentiment is one of satisfaction. Pillows receive mixed reviews, but they do not significantly detract from the positive experience.
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