InfoSummary of reviewsThe Holiday Inn Express & Suites - Sterling Heights-Detroit Area by IHG stands out for its positive guest experiences, primarily focusing on the appealing breakfast selection, commendable cleanliness, comfortable accommodations, and professional staff. Guests frequently express satisfaction with the breakfast offerings, appreciating the diverse menu that includes delicious hot dishes, although some suggest additional items like waffles and more fruit. Overall, the breakfast delivers a satisfactory start to the day, enjoyed in a peaceful dining atmosphere.
Rooms are generally praised for their cleanliness and comfort, with comfortable beds ensuring restful nights. While there are some challenges related to room temperature controls and noise levels, and minor issues with room amenities, guests still find the accommodations to be clean and functional, particularly suited for smaller groups or individual travelers. The hotel's cleanliness receives strong commendations, with the modern and bright facility enhancing the welcoming environment. The combination of excellent location, high service standards, and a quiet ambiance makes the hotel particularly appealing to both solo travelers and families.
The staff at Holiday Inn Express & Suites is consistently recognized for their friendliness and professionalism, contributing significantly to the positive guest experiences. Receptionists are noted for their welcoming service and flexibility, including courteous early check-in arrangements. Across various shifts, staff members are praised for their exceptional service and accommodating demeanor, ensuring a seamless and pleasant stay for guests. Despite minimal reports of unmet expectations, the overall impression is of a team dedicated to guest satisfaction. Show more
InfoSummary of reviewsStaybridge Suites Sterling Heights - Detroit by IHG, has received mostly positive reviews regarding its staff. Guests have described them as very nice, friendly, accommodating and wonderful. The front desk staff has been praised for their helpfulness with one guest being allowed to check out and go to the holiday inn. Although there was one negative review regarding a check-in mishap that caused an inconvenience for a guest traveling for a family funeral, guests appreciated the hotel's pet-friendly policy with one guest bringing their service dog and choosing this hotel for its convenience. The breakfast was also highly praised by several guests. Overall, the staff of Staybridge Suites - Sterling Heights -Detroit Area received high marks from satisfied guests. Show more
