4-Star HotelThis hotel features a fitness center, a shared lounge, and a restaurant. It provides air-conditioned rooms with free WiFi, room service, and a concierge service. It also allows pets.
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Summary of reviews related to the '4 Star' categoryHotel Castilla Vieja presents a mixed experience for guests with several aspects not quite aligning with the expectations of a four-star rating. Despite claims of a four-star status, many reviews suggest the hotel operates on a level that feels closer to three stars. The rooms are very well maintained and clean with some looking appropriate for a four-star establishment. However, guests frequently note that the facilities and amenities fall short. Issues such as outdated décor, creaking floors and inadequate toiletries contribute to a sense of the hotel needing renovation.
Moreover, soundproofing and room conditions, such as uncomfortable mattresses and inadequate pillows, detract from the overall experience. The level and quality of service have also been highlighted as not meeting four-star standards with suggestions that it feels more suitable for a three-star rating. Parking facilities are also noted as fitting for a four-star service, but this positive is overshadowed by the broader sentiment of insufficient value for the price paid.
Overall, while Hotel Castilla Vieja maintains its rooms well and keeps them clean, there are significant gaps in services and facilities that challenge its four-star claim.
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