5-Star HotelLocated in Brunico, this hotel offers luxurious accommodations and services as part of The Leading Hotels of the World. Guests can enjoy convenient access to the Kronplatz ski area, a stylish design, and top-tier amenities.
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Summary of reviews related to the '5 Star' categoryFalkensteiner Hotel Kronplatz, part of The Leading Hotels of the World, has received mixed feedback regarding its claim to a five-star rating. While some guests applaud the hotel, calling it a true five-star experience and one of the best in South Tyrol, others express dissatisfaction. The hotel's food quality often fell short of expected five-star standards with several comments noting that while it was good, it was not at the level anticipated.
Concerns also extend to service with multiple guests highlighting a lack of professionalism and preparedness, especially concerning dietary restrictions like gluten-free and lactose-free options. Some found the staff inadequate and lacking the polished service expected from a five-star establishment, which ultimately impacted their overall experience.
However, despite these criticisms, there remains a segment of guests who believe the hotel has earned its five-star status through great experiences and top-notch services. The contrast in reviews suggests that while the hotel has areas needing improvement, it also possesses qualities that could provide an exceptional stay.
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