4-Star HotelSituated near the airport, this hotel features modern and functional rooms, a fitness center, rooftop terrace, and a restaurant. It offers a comfortable and equipped option for travelers with airport proximity.
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Summary of reviews related to the '4 Star' categoryMercure Bergamo Aeroporto presents a blend of contrasting reviews that pivot around its four-star rating. Generally viewed as a well-maintained hotel that meets the basic needs of travelers, it delivers exceptional service with really kind staff. The provision of free water dispensers in the corridors is a notable eco-friendly touch that reduces plastic consumption, which along with other services, is regarded as high in quality.
The structure of the hotel is well-kept, representing the Mercure quality standard. Many reviewers highlight its good value for money and would recommend staying there again. Returning guests report positive experiences with bookings, indicating repeat satisfaction and consistent service.
However, several areas of the hotel show wear, leading some guests to feel that it aligns more closely with a good three-star hotel rather than a four-star establishment. Specific criticisms include smaller rooms that fall short of four-star standards, a bathroom that lacks sophistication and a generally less comfortable experience. The breakfast and minibar services are particularly noted as weak points with limited options and deficiencies deemed unacceptable for a four-star property.
In conclusion, while Mercure Bergamo Aeroporto offers some commendable aspects like superb service and a well-maintained structure, there are notable discrepancies that prevent it from fully meeting four-star expectations.
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