4-Star HotelLocated a few minutes from Plaza de Viña del Mar, it's in a highly touristic area with beaches and gardens. It features comfortable, well-equipped rooms, a swimming pool, a sundeck, a sauna, a café bar, and a recreation room for children.
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Summary of reviews related to the '4 Star' categoryNovotel Vina del Mar is a hotel that aligns well with its four-star rating, offering modern and comfortable facilities. The rooms are noted for their quality, cleanliness and contemporary design, providing a cozy and soundproof environment. The hotel is situated in a safe and quiet location, making it accessible for both business and leisure travelers.
Guests generally find the accommodations to be of good value and in line with what one would expect from a four-star property. The modern, minimalist and illuminated facilities add to the overall appeal. Despite this, there are mixed reviews about the hotel's service. While some guests appreciate the four-star environment and service, others have faced issues with poor customer service and inconsistencies, particularly regarding the breakfast.
Price-wise, the hotel is considered reasonable for its category, providing a balance between cost and quality. However, certain aspects, like the lack of items in the minibar and malfunctioning air conditioning, have been highlighted as areas needing improvement. Overall, while Novotel Vina del Mar receives praise for its facilities and cleanliness, it falls short in some service areas, indicating room for enhancements to meet the full expectations of a four-star hotel.
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