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Summary of reviewsHomeTowne Studios & Suites by Red Roof Charlotte - Concord is ideally located in Concord, North Carolina, offering easy access to popular attractions like the Charlotte Motor Speedway and PNC Pavilion. Guests appreciate its proximity to shopping centers and a diverse selection of restaurants, making it a convenient choice for both leisurely and event-driven visits. The hotel's rooms are regarded as cozy and adequately equipped, featuring amenities like roomy refrigerators and newer bedspreads that contribute to a comfortable atmosphere. Visitors who enjoy basic comforts tend to appreciate these features, although there are occasional suggestions for upgrades to mattresses and linens to enhance overall comfort.
Despite recurring complaints about cleanliness, especially unpleasant odors and unclean common areas, the hotel's staff generally receives commendation for their friendliness and helpful service. Specific individuals such as the front desk personnel stand out for their excellent service, often resolving issues promptly and maintaining a welcoming demeanor. However, some guests have noted inconsistent service experiences and mention a need for improvement in certain customer relations aspects.
Visitors find the beds to be acceptable for brief stays, although there's a noticeable call for replacing worn-out mattresses to improve the sleep quality. While the hotel fulfills fundamental accommodation needs, minor issues with room maintenance occasionally surface. Overall, HomeTowne Studios & Suites by Red Roof Charlotte - Concord is a practical choice for those prioritizing location and basic amenities, with staff efforts significantly enhancing the guest experience despite some areas needing attention.
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