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Summary of reviewsHotel Indigo - Madison Downtown by IHG, has garnered strong positive reviews from guests, notably for its fantastic location and historical charm. Situated close to popular attractions including theaters, concert venues and the lively Willy Street area, the hotel provides guests with convenient access to downtown Madison's vibrant cultural life. The former paint factory has been thoughtfully renovated to blend its rich history with modern amenities, earning praise for its cool, artsy and industrial aesthetic.
Guests find the rooms comfortable, spacious and equipped with modern amenities. The sleek decor, large well-designed bathrooms, comfortable beds and overall cleanliness consistently receive high marks. The quiet atmosphere and stylishly appointed rooms contribute to a restful stay with thoughtful touches like nightlights adding to guest comfort. Additionally, services like the hotel's room service, shuttle service and attentive staff further enhance the guest experience.
The hotel staff receives consistent praise for their friendliness, helpfulness and positive demeanor, which considerably enhances the atmosphere. Guests appreciate the personal attention with staff going above and beyond to ensure satisfaction. The welcoming attitude of the employees, from check-in to managing events, leaves a lasting positive impression on visitors.
Dining at Hotel Indigo is another highlight with the in-house restaurant Palette receiving acclaim for its great food and delightful setup. The dinner experience is particularly praised with exceptional meals and a well-regarded bar offering a variety of amazing drinks. Though the breakfast experience has garnered mixed feedback with some guests finding it lacking in variety and value, those who enjoyed it described it as wonderful with a good selection and courteous staff.
Parking, while generally easy and safe, comes with a $16 fee which some guests find inconvenient. The parking ramp is clean but shared with another company, leading to some confusion. Despite this, the hotel mitigates some inconvenience through a complimentary shuttle service, providing easy access to various parts of Madison.
Overall, Hotel Indigo - Madison Downtown presents a highly satisfying stay with its prime location, stylish and comfortable rooms, attentive staff and excellent dining options. Despite minor areas for improvement, such as breakfast variety and parking convenience, the hotel offers a welcoming and enjoyable experience for guests visiting Madison.
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