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Summary of reviewsThe Holiday Inn Express Fort Wayne - East - New Haven by IHG is highly regarded for its strategic location, offering travelers convenience with its proximity to major routes and quiet surroundings. Guests appreciate the ease of access, making it ideal for attending local events or visiting family. The hotel notably combines practical accessibility with a peaceful environment.
Breakfast at the hotel is a standout feature, with guests lauding the quality and variety of offerings. The morning meal is often described as delicious and extensive, with particular praise for the warm cinnamon rolls. Despite occasional challenges with large crowds, the attentive staff maintains high standards of service, making breakfast a highlight for many guests.
The rooms receive positive feedback for their cleanliness and comfort, with guests enjoying the spaciousness and cozy beds. The provision of Dove bathroom products is a nice touch, enhancing the overall experience. While some areas show signs of wear and tear, the hotel is generally perceived as clean and modern, although continuous maintenance is needed to address specific issues.
The staff is frequently commended for their friendliness and helpfulness, significantly contributing to the welcoming atmosphere of the hotel. Alyssa at the front desk is widely appreciated for her exceptional service, enhancing guest satisfaction. The team's accommodating nature adds to the overall positive experience of staying at the hotel.
Although the pool is a desired amenity, many guests have been disappointed with its unavailability during their visits. The lack of communication regarding the pool's status has been a concern, as travelers anticipate leisure facilities that may not be open.
Guests generally enjoy a restful night's sleep thanks to the comfortable beds, which are often described as super comfy and soft. This contributes to the hotel being a strong choice for those seeking comfort and relaxation. Overall, the Holiday Inn Express Fort Wayne - East - New Haven by IHG is praised for its location, quality of breakfast, room comfort, and attentive staff, making it a reliable option for travelers.
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