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Summary of reviewsHotel des Nordens enjoys a strategic location at the Danish border, making it a convenient base for travelers eager to explore both Denmark and the nearby city of Flensburg. Visitors appreciate the peaceful, idyllic surroundings perfect for relaxation, extensive parking and easy access to main roads and tax-free shopping venues. Its versatility makes it a great choice for stopovers or extended stays and the proximity to the beach adds to its appeal.
The breakfast experience at Hotel des Nordens stands out as a major highlight with an extensive and varied buffet that features a wide selection of hot and cold dishes, fresh fruit and an assortment of bread and accompaniments. Quality and abundance are highly praised, along with the inclusion of dietary accommodations. Despite occasional logistical hiccups such as crowds and slow food replenishment, guests generally find the breakfast excellent and satisfying.
The dinner experience, however, is more mixed. While some guests praise the buffet for its delicious options and friendly service, many others feel the quality does not justify the high cost. Complaints about limited selection, high prices and issues with food quality are common. The lack of an à la carte option and occasional poor service further detract from the dinner experience.
Room experiences vary with some guests appreciating the spacious, clean and well-furnished accommodations, especially the upscale rooms in the annex and presidential suite. Family suites are noted for their suitability for large groups. However, the hotel faces challenges with outdated furnishings, cleanliness issues and insufficient maintenance in many rooms. Common complaints include old furniture, poor insulation, musty smells and inadequate amenities.
Cleanliness at Hotel des Nordens receives mixed reviews. While many guests find their rooms and common areas clean and pleasant, significant feedback highlights issues like mold, stains, dust and overall outdated facilities. Cleanliness lapses sometimes extend to the pool and spa areas and even affect the breakfast room.
Staff service is generally a strong point with many guests praising the friendliness, helpfulness and accommodating nature of the personnel. Reception staff, in particular, receive positive mentions. While instances of less enthusiastic service are noted, they are exceptions and most feedback suggests a high level of customer care.
The hotel's free WiFi draws mixed reviews. Some guests find it good and fast, particularly in the main areas, while others experience poor connectivity, notably in the presidential house, leading to frustration.
The hotel's spa and wellness facilities are well-regarded for their variety and quality. Guests enjoy the indoor and outdoor pools, saunas, steam baths and whirlpools. The areas are described as beautiful, spacious and relaxing. Despite occasional maintenance issues and the somewhat dated appearance, the general experience remains positive owing to the amenities and helpful staff.
The fitness facility, albeit small, is appreciated for being well-maintained and adequately equipped. Some guests express disappointment at its occasional closures, but overall, it provides a satisfactory fitness experience.
The pool area is a highlight of Hotel des Nordens with both indoor and outdoor pools receiving consistent praise for their size, maintenance and attractive settings. Heated pools enhance the swimming experience and the comprehensive wellness facilities complement the pool area, contributing to the hotel's positive reception.
In summary, Hotel des Nordens offers a generally pleasant stay with highlights in breakfast quality, overall staff service and wellness facilities. While it faces challenges with room maintenance, dinner experiences and WiFi reliability, the hotel’s strengths in location, breakfast and customer service make it a solid choice for travelers.
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