Relais & Châteaux Heritage Hotel 11.8 km from Fuenlabrada
Hotel in Madrid
9.3
Excellent
From $266
From $266
5-Star HotelSummary of reviews related to the '5 Star' categoryRelais & Châteaux Heritage Hotel in Madrid offers an excellent experience in a well-located area with high praise for its very good service. The staff is highlighted as being helpful and kind, contributing to an elegant yet homely feel. Cleanliness and organization are rated highly with guests noting the hotel's fragrance and tranquil atmosphere. The management and overall service are applauded, reinforcing its five-star standard. However, some guests feel that the luxury expected of such a rating was lacking and there are mentions that the hotel does not entirely meet the Relais & Châteaux standards. Despite this, many reviews express satisfaction, signifying a generally positive experience for those who stay.
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Hotel Puerta America 12.4 km from Fuenlabrada
Hotel in Madrid
8.4
Very Good
From $117
From $117
5-Star HotelSummary of reviews related to the '5 Star' categoryHotel Puerta America, while advertised as a 5-star venue, often falls short of expectations for this rating. Reviewers repeatedly note that the amenities and services do not meet the standards associated with luxury hotels. Common complaints include unreliable housekeeping, insufficient room amenities such as absent slippers and bathrobes and a lack of sockets by the nightstands. Breakfast is frequently mentioned as being too simple and not up to the 5-star claim with issues like it not being hot and a limited variety given its price.

Maintenance problems also detract from the experience with guests citing issues such as the condition of the bathroom floor and non-functional pools. The design-oriented approach seems to have compromised practical comforts and some facilities and services are often closed.

Despite these issues, some guests still find aspects of the hotel respectable and appreciate its value for money, likening it to an excellent 4-star hotel rather than a full 5-star experience. There are also positive remarks about the overall experience from a few visitors, indicating that the hotel can provide satisfactory service and ambiance. However, the general consensus is that Hotel Puerta America needs to improve several areas to truly fulfill its 5-star promise.
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Barceló Imagine 13.9 km from Fuenlabrada
Hotel in Madrid
9.1
Excellent
From $164
From $164
5-Star HotelSummary of reviews related to the '5 Star' categoryBarceló Imagine is a top-notch 5-star hotel with exceptional facilities and services according to guest reviews. The rooms are luxurious and comparable to the best in the industry. The price-quality ratio is unbeatable, making it one of the best 5-star hotels in terms of value. Guests praise the hotel for its excellent amenities and services provided. Although some guests had high expectations for a 5-star hotel, Barcelo Imagine fell short in some areas. Overall, the hotel stands out as one of the most beautiful and best-priced hotels in Spain.
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Eurostars Madrid Tower 14.4 km from Fuenlabrada
Hotel in Madrid
8.8
Excellent
From $164
From $164
5-Star HotelSummary of reviews related to the '5 Star' categoryEurostars Madrid Tower is a 5-star hotel that has impressed some guests, describing it as exceptional and a coup de cœur. However, some reviewers noted that for a 5-star hotel, it needs some refreshing as there were some maintenance issues like noisy and malfunctioning heating. The hotel lacks a luxury feel for some, while others found it to be not worth the 5-star rating or the high price. Breakfast came up short for some, noting a lack of gluten-free options and live cooking stations. Despite the negative feedback, there were still plenty of guests who enjoyed their stay, describing it as a wonderful hotel with clean, comfortable and marvelous rooms. The staff was mostly attentive and the hotel's location and views were excellent. In conclusion, while the Eurostars Madrid Tower may have some areas that need improvement, it can still be a good choice for those visiting Madrid.
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Eurostars Suites Mirasierra 14.7 km from Fuenlabrada
Hotel in Madrid
8.9
Excellent
From $140
From $140
5-Star HotelSummary of reviews related to the '5 Star' categoryThe Eurostars Suites Mirasierra receives mixed reviews regarding its 5-star rating and facilities. While some guests laud it as an "unbeatable 5-star hotel," noting its very spacious and comfortable rooms and high standards, others feel it falls short of 5-star expectations. Common criticisms include inconsistent customer service, inadequate cleanliness in common areas and overall degradation of the property. Issues such as a lack of turn-down service, broken amenities and outdated decor were mentioned. Moreover, the hotel has been described as not quite matching the price to quality ratio one would expect from a 5-star establishment. While the facilities are generally good, specific details are often lacking. Despite these points, some visitors still recognize the hotel’s potential, appreciating it as better than many other five-star hotels.
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