This hotel has made reasonable adjustments for wheelchair access and offers facilities specifically for disabled guests. Accessible toilets are available, contributing to a more comfortable stay for guests with mobility needs.
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Summary of reviews related to the 'Accessible' categoryThe York Pavilion Hotel, Sure Hotel Collection by Best Western, offers a mix of accessibility features with some areas of improvement noted by guests. Positively, the hotel is easily accessible from the southern ring road and boasts free disabled parking. Its location is also highly convenient, being close to York with easy access to the city center via a park and ride service. Despite the hotel having no lift, guests noted that the downstairs rooms are ground floor accessible and some accessible rooms even come with courtyard garden doors, which is beneficial for people with limited mobility.
However, there were several concerns raised regarding its facilities for guests with disabilities. Some noted that while their accessible rooms were spacious and lovely, there were issues such as showers over baths which could be challenging for those with poor mobility. Additionally, the narrow and steep stairs to certain rooms were found unsuitable for disabled guests. Another significant concern was the allocation of disability rooms with one guest mentioning that the room they had booked for their mother was given to another guest, indicating potential room management issues.
Overall, while the York Pavilion Hotel offers good accessibility in terms of location and parking, there is room for improvement in the specific design and management of their accessible facilities. Show more
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Questionnaire
To whom is your hotel/accommodation accessible? People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms?Yes, to certain rooms
Are there any facilities that guests who use a wheelchair cannot reach?Yes Please specify: Some bedrooms
Are there designated parking spaces for people with disabilities?No
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: 1 Twin fully accessible.
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: 1 Twin
Are wheelchairs offered to guests who do not come with their own?Νο
This hotel features Accessible Standard Rooms equipped with specific facilities for disabled guests. These include wheelchair turning space, alarm cords, wheel-in showers, and bathroom grab rails. Accessible beds, wardrobes, mirrors, and writing facilities are also provided in these rooms.
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Summary of reviews related to the 'Accessible' categoryThe 'ibis York Centre' has garnered various reviews from guests regarding its accessibility for those with disabilities. Guests have highlighted that the hotel layout is generally accessible with a wheelchair lift available to reception. Some guests appreciated that the hotel could accommodate requests for accessible rooms on the ground floor, which was particularly beneficial for those with mobility issues or using wheelchairs. The location of the hotel is highly praised, being very close to York Minster, the train station and other local attractions, making it convenient for guests to explore the city.
However, there are several areas where the hotel could improve. The lifts were noted to be unreliable and not sufficiently accessible. The bathroom tiles were considered hazardous and the hotel would benefit from installing grab rails in showers. Parking was another concern, described as small and tight, making it challenging for disabled and elderly guests to maneuver. Additionally, the slightly hilly terrain around the hotel was not ideal for wheelchair users.
Despite these drawbacks, the considerate and friendly staff received positive mentions for their helpfulness and willingness to accommodate specific needs, such as changing rooms or offering a friendly welcome. Overall, while the hotel provides some accessibility features and enjoys a prime location, there are areas that require attention to better serve disabled guests. Show more
Hampton by Hilton York is described as wheelchair friendly and offers accessible rooms for guests with disabilities. The hotel has a ramp at the entrance and two good-sized lifts for easy movement between floors. Wheelchair-accessible parking is also available on site.
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Summary of reviews related to the 'Accessible' categoryHampton by Hilton York has garnered positive reviews for its accessibility features, making it a favorable choice for guests with disabilities. The hotel offers good, clean and spacious rooms specifically designed for wheelchair access. Guests have highlighted the easy accessibility of the hotel facilities, including ramps, elevators and a shower seat. The staff is noted for their helpfulness in assisting disabled guests.
The location is accessible and convenient with York's main attractions and train station within walking distance. The quiet and serene street adds to the overall pleasant experience. The first floor provides easy access to elevators and the hotel ensures smooth entry to all its floors and common areas. Additionally, the gym is ergonomically arranged, catering to various needs.
In summary, Hampton by Hilton York stands out for its well-thought-out accessibility features and prime location, making it a practical option for disabled visitors seeking comfort and ease of movement. Show more
Accessible HotelSummary of reviews related to the 'Accessible' categoryMiddletons offers an accessible and convenient location for those with disabilities, making it easy to reach both the hotel and the town center, which is just a short walk from the river and other major city attractions. Guests appreciated the availability of ground-floor accessible rooms and ADA-compliant facilities. The rooms themselves were well-presented, clean and well-maintained, which contributed to an overall pleasant stay.
However, certain areas revealed challenges that might affect guests with disabilities. Some parts of the hotel, including the steep and poorly lit external ramps, posed difficulties and there were issues with accessibility in some shower rooms. In particular, the remote placement of some accessible rooms relative to communal areas required navigating steep ramps, which might not be ideal in adverse weather conditions.
Unfortunately, the lack of a lift in some areas added another layer of difficulty, especially for those allocated rooms far from key facilities like the bar and reception. The staff, however, were frequently praised for their friendliness and willingness to help, making the overall experience more comfortable despite the accessibility challenges.
While the easy access by public transport and well-maintained facilities stand out, potential guests with disabilities might want to inquire about specific room locations and pathways in advance to ensure a smoother stay. Show more
