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Summary of reviewsDall’Onder Vittoria Hotel Bento Gonçalves is highly regarded for its prime location in the heart of Bento Gonçalves, offering easy access to an array of restaurants, bars, a shopping mall and key tourist attractions like Caminho das Pedras and Vale dos Vinhedos. This central, yet tranquil setting provides guests with the convenience of exploring local dining and shopping options, along with a peaceful environment for relaxation.
The breakfast at the hotel receives widespread acclaim for its variety and quality, featuring fresh fruits, juices, breads, cakes and even specialized options like sheep milk yogurt and gluten-free choices. The attentive service and constant replenishment enhance the breakfast experience, making it a standout feature for many guests.
Dinner experiences vary with some guests praising the delicious and sophisticated food, reasonable prices and charming piano performances on weekends. However, there are occasional complaints about limited menu options, slow service and high prices.
The rooms are commended for their comfort and spaciousness with good sound and temperature insulation. Despite these positive aspects, the hotel struggles with consistent maintenance with some guests noting dated decor and minor issues like broken outlets and peeling wallpaper. Cleanliness is generally satisfactory but sometimes inconsistent with occasional reports of dust and moldy areas.
The staff at Dall’Onder Vittoria Hotel is frequently praised for their politeness, attentiveness and willingness to assist, significantly enhancing the overall guest experience. The hotel's hospitality is a highlight, reflected in the friendly and professional demeanor of both the reception and restaurant teams.
While the hotel's free Wi-Fi service can be unreliable, the gym and pool facilities, albeit small and occasionally in need of better maintenance, add to the convenience for active travelers. The pool, in particular, is appreciated for its warmth and scenic terrace location, despite some cleanliness concerns.
Parking is available with valet service, though some guests consider the fees high and felt the costs were not clearly communicated. The family-friendly atmosphere, complete with a warm swimming pool, family rooms and strict adherence to health recommendations, makes the hotel a favorable choice for those traveling with children.
The beds at the hotel receive mixed reviews with many guests finding them comfortable and spacious. However, some issues with bed quality and comfort are noted, suggesting room for improvement.
Overall, Dall’Onder Vittoria Hotel offers a pleasant stay with its strategic location, excellent breakfast and friendly staff. However, it would benefit from addressing maintenance issues and improving certain amenities to enhance the overall guest experience.
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