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Summary of reviewsibis Carlos Barbosa, located in the heart of the city, stands out for its prime location. Guests appreciate the hotel's closeness to key attractions, restaurants and markets, making it easy to explore the area on foot. The central setting is especially convenient for visitors attending local events like Festiqueijo or exploring neighboring cities. Free covered parking and modern facilities add to the overall positive experience.
The breakfast offerings receive mixed reviews. Many guests praise the wide variety of fruits, grains and other items, noting the inviting breakfast areas and kind, helpful staff. However, there are frequent comments about disorganization with items running out before breakfast ends and a lack of timely replenishments. Some guests also felt the price did not match the offerings. Extending breakfast hours and improving replenishment processes would enhance the experience.
The dinner experience also has mixed reviews. The capeletti soup is frequently highlighted for its great taste, but the bar service in the evening is noted as lacking, particularly in options like sparkling wine. Some guests appreciate the overall helpfulness of the staff, though there are mentions of inadequate handling of large crowds and a lack of room service.
The rooms are mostly praised for their cleanliness, modern design and comfortable beds. The efficient layout makes good use of space, though the rooms can feel cramped, especially for multiple occupants. Common issues include noise from adjacent rooms, lack of natural light sealing and basic amenities like face towels and minibars. Inconsistency in housekeeping during the stay is also a noted concern.
Cleanliness is generally well-maintained with rooms and common areas often described as clean and organized. However, specific issues like reused sheets, mold and occasional lapses in cleaning quality are mentioned.
The staff receives high marks for their helpfulness and friendliness. The reception team is particularly noted for their prompt service, though busy periods can result in a feeling of rush and occasional inattentiveness. Despite this, many guests commend the staff's hard work and willingness to assist.
The Wi-Fi experience is mixed with some guests finding it reliable and satisfactory, while others report slow speeds and fluctuating signals, particularly on the third floor.
Parking is a standout feature with free and covered parking appreciated by most guests. The spacious and well-arranged garage, along with elevators from the parking area to the rooms, adds convenience. A few issues with full parking lots and the need for better organization are noted, but overall, the parking facilities are well-regarded.
The beds are generally comfortable and provide a restful night's sleep with many guests praising the clean and cozy linens. Some occasional criticisms include uncomfortable mattresses and poor acoustics, but the overall sentiment is positive.
The hotel maintains a solid three-star quality, offering reliable and cost-effective options with fast check-in/check-out processes. Many guests consider it one of the best Ibis hotels, citing excellent value for money.
For those traveling with pets, the hotel is accommodating but lacks special pet facilities and the costs for pets are considered high.
Overall, ibis Carlos Barbosa is praised for its strategic location, cleanliness, friendly staff and comfortable beds, though improvements in breakfast organization, room amenities and handling busy periods could further enhance the guest experience.
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