The hotel's superb location in a serene, scenic region next to the Ptuj Thermal Spa is consistently praised, providing convenient access to thermal pools directly from the rooms. Its proximity to the charming old town of Ptuj with a pleasant walk along the picturesque Drava River and easy access to Maribor and other local attractions, make it an ideal spot for both relaxation and exploration. The peaceful and green surroundings, combined with proximity to a large aqua park and a golf course, add to its appeal.
In terms of dining, the breakfast buffet receives substantial acclaim for its variety, abundance and delicious options, catering to different tastes in a spacious and comfortable setting. Although some areas could be improved, such as coffee quality and specific items, the overall sentiment is positive. The dinner experience also garners praise for its extensive, varied buffet and fresh offerings, despite some mixed reviews on quality and service, suggesting room for improvement in these areas.
Room cleanliness and comfort are frequently commended with spacious, well-maintained rooms featuring comfortable beds, sizable bathrooms and soundproofing for a peaceful stay. Although some guests note the décor could use updating and minor issues like smelly rooms or clogged balconies, the general feedback highlights a clean and accommodating environment.
The hotel's focus on cleanliness extends beyond the rooms to encompass the entire property, including wellness areas and pools, which receive high marks for being clean and well-maintained. A few isolated concerns about towel changes and hallway upkeep do not significantly impact the overall positive perception of the hotel's hygiene standards.
The staff's friendliness and attentiveness contribute greatly to the hotel's welcoming atmosphere. Special mentions of exceptional service at reception and housekeeping further enhance the positive guest experience, despite occasional reports of less helpful interactions.
The spa facilities stand out with spacious, clean and aesthetically pleasing thermal baths and pools, offering a relaxing and comprehensive wellness experience. Guests appreciate the tranquil spa environment, diverse sauna options and top-tier spa services like massages. Minor criticisms about some outdated aspects and maintenance issues do not overshadow the overall excellent feedback.
The pool area is praised for its cleanliness, variety and comfort, featuring well-lit indoor and outdoor thermal pools that are accessible and enjoyable in any season. Families particularly enjoy the child-friendly amenities and safe environment, despite some concerns about maintenance and pool temperatures during colder months.
For families, the hotel offers spacious rooms, child-friendly facilities and activities that cater to younger guests, ensuring an enjoyable stay for all. Minor issues, such as noise levels and pool temperatures, have been noted but do not significantly impact the overall positive family experience.
Though beds receive mixed reviews regarding comfort, many guests find them satisfactory, contributing positively to their stay. However, updates to mattresses and pillows could enhance comfort levels further.
In summary, Grand Hotel Primus excels in providing a serene and convenient location, extensive dining options, clean and comfortable rooms, outstanding spa facilities and friendly staff. While there are areas with room for improvement, particularly in service consistency and some amenities, the hotel's overall offering makes it a strong choice for both relaxation and adventure. Show more
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