5-Star HotelSummary of reviews related to the '5 Star' categoryThe ITC Grand Central, a Luxury Collection Hotel in Mumbai has been receiving positive feedback from guests. The property stands out from other 5-star hotels and offers great value for the price. The hotel is well-maintained and has exceptional facilities and services. However, some guests have reported issues with the restaurant staff's poor training and a "don't care" attitude from the Indian Restaurant Manager during breakfast. Some also noted problems with the antiquated in-house telephone systems and issues with bookings and requests at check-in. Despite these minor drawbacks, guests highly recommend the hotel for an exceptional five-star experience.
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