InfoSummary of reviewsSheraton Santo Domingo is celebrated for its prime location along the iconic Malecon boulevard, offering guests easy access to the rich cultural heritage of the nearby historic Zona Colonial. Visitors consistently praise the hotel’s secure, clean, and inviting atmosphere, underscored by splendid ocean views and proximity to diverse dining options. The hotel staff, known for their exceptional hospitality and professionalism, greatly enhance the guest experience, ensuring a warm and welcoming environment.
Dining at the Sheraton Santo Domingo comes highly recommended, with breakfast receiving particular acclaim for its generous and varied offerings, served in a scenic setting that embraces the ocean view. The dining experience is further enriched by excellent service and favorable pricing, although opportunities exist to expand vegetarian and vegan options.
Guest rooms are predominantly noted for their comfort, cleanliness, and ocean views, offering a reliable lodging experience enhanced by exceptional service. While the hotel structure is older, it is well-maintained with modern amenities, providing a pleasant stay that is occasionally marred by minor maintenance issues.
Cleanliness remains a hallmark of the Sheraton Santo Domingo, with immaculate facilities extending from guestrooms to common areas, creating a pristine environment further complemented by attentive staff. The pool area emerges as a guest favorite, celebrated for its picturesque aesthetics and professional service. The vibrant atmosphere and ocean view provide an ideal setting for relaxation, enhanced by poolside amenities and gym facilities.
Families find Sheraton Santo Domingo to be a welcoming choice, supported by dedicated staff and family-friendly facilities, including a well-maintained pool area. While accessing the beach requires crossing a road, nearby parks offer alternative family-friendly outings. The hotel’s beds contribute to a restful stay, earning high marks for their comfort and quality, reinforcing the overall soothing ambiance.
For business travelers, Sheraton Santo Domingo is a strategic choice, with excellent business facilities and a convenient location near key offices. The Club Access option, alongside the Executive Lounge, elevates the business experience, ensuring a productive visit complemented by stunning ocean views.
Despite occasional challenges to the five-star designation, the Sheraton Santo Domingo delivers exceptional customer service, top-notch facilities, and a pet-friendly policy, making it a preferred choice for visitors seeking both leisure and business accommodations. Overall, it is a destination that encourages repeat stays due to its welcoming environment and outstanding service. Show more
InfoSummary of reviewsCrowne Plaza Santo Domingo by IHG, enjoys a prime location on the scenic Malecon and offers spectacular views of the Caribbean Sea. Its proximity to major attractions like the Zona Colonial, Obelisk, Juan Baron Square, Independence Park and El Conde Street makes it an ideal choice for travelers, whether they are exploring the city or enjoying local dining options.
The hotel is commended for its cleanliness, well-maintained facilities and spacious rooms. Guests consistently praise the large, comfortable beds and the generally impeccable cleanliness of both the rooms and public spaces. The staff is noted for their exceptional service, professionalism and attentiveness, ensuring that guests feel welcomed and well-cared for. Specific mentions of individuals like Socrates and Caroline highlight the personalized and friendly service offered.
Breakfast at Crowne Plaza Santo Domingo receives high marks for its quality and variety, featuring a buffet that caters to diverse tastes with fresh and hearty options. Although some find it slightly expensive, the consensus is that it is impressive and well worth the cost. Dinner experiences are mixed with some guests lauding the excellent quality and delicious dishes, while others point out issues with menu variety, food quality and pricing. Service during dinner has received criticism for being slow at times.
The pool area, though noted as being smaller than expected and occasionally too cold, provides a clean and welcoming environment with beautiful sea views and extended hours for nighttime swimming. Additionally, the availability of high-speed WiFi and ample parking add to the convenience for both leisure and business travelers.
Overall, Crowne Plaza Santo Domingo delivers a comfortable and enjoyable stay with its serene escape, exceptional service, cleanliness and prime location, making it a highly recommended choice for visitors to Santo Domingo. Show more
InfoSummary of reviewsHotel Riazor in Santo Domingo consistently impresses guests with its prime location, making it a standout choice for both exploration and convenience. Situated in the quiet and safe Gazcue neighborhood, it offers easy access to key attractions such as the Malecon, the historic Colonial Zone and a wide array of restaurants and services, while maintaining a peaceful ambiance away from the bustling city noise.
The hotel’s dedication to cleanliness is frequently praised with impeccable hygiene maintained throughout its rooms, bathrooms and common areas, contributing significantly to a comfortable and pleasant stay. The spacious, modern and tidy rooms, complemented by comfortable beds and well-maintained decor, further enhance guest experience, offering panoramic sea views in certain accommodations.
Dining at Hotel Riazor is a highlight, particularly at Manolos Restaurant, which earns accolades for its delicious, varied cuisine and 24-hour service. Guests appreciate the tasty food served at reasonable prices and commend the restaurant's friendly staff and great atmosphere. Although there are minor suggestions for expanding breakfast options and portions, the overall dining experience is positive and adds value to the stay.
The hotel's staff receives high praise for their professionalism, friendliness and attentiveness, creating a welcoming environment and consistently contributing to guests’ satisfaction. Instances of exceptional service are frequently highlighted, reinforcing the hotel’s reputation for outstanding customer care.
Guests find the parking facilities to be safe and ample, though some note minor inconveniences related to the parking lot's layout. Nonetheless, the availability of free parking is a significant advantage.
While the WiFi service receives mixed reviews, many guests find it functional and satisfactory for general use, though some suggest improvements for evening connectivity.
Considering the overall package, Hotel Riazor is recognized as providing excellent value for money, surpassing typical three-star expectations. It is a particularly suitable option for business travelers due to its reliable amenities and secure environment. Despite lacking certain luxury amenities like a gym or pool, Hotel Riazor delivers a commendable, cost-effective stay characterized by cleanliness, comfort and a prime location. Show more
