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Summary of reviewsThe Richard Onslow, situated in the heart of Cranleigh on the High Street, offers visitors a charming and cozy retreat with convenient access to local shops, leisure facilities and the picturesque Surrey countryside. The hotel's central location is highly praised, alongside its quiet ambiance, ample parking and overall charm.
Guests consistently commend the variety and quality of the breakfast, describing it as a highlight of their stay. The breakfast offers a stunning array of options, including highly-rated Full English and Vegetarian Full English breakfasts, served in a lovely pub atmosphere. Professional and friendly staff further enhance the enjoyable breakfast experience.
The dining experience at The Richard Onslow is also well-received with many guests praising the quality and deliciousness of the food served for dinner. The restaurant provides a warm and pleasant setting and the staff's friendliness and professionalism contribute to a memorable dining experience.
Rooms at The Richard Onslow are spacious, clean and beautifully decorated, providing a cozy and comfortable atmosphere. Guests appreciate the large comfortable beds, lovely seating areas and thoughtful amenities. The bathrooms are noted for their cleanliness and size with quality toiletries provided. Family-sized rooms and accessible accommodations with large bathrooms are available, though there are minor comments about fixture heights and temperature.
Cleanliness is another strong point with the hotel maintaining a tidy and well-kept environment. Visitors appreciate the homely atmosphere, though a few isolated comments mention areas needing attention, such as bathroom grout and carpet quality.
The exceptional staff are a standout feature at The Richard Onslow, frequently praised for their friendliness, professionalism and willingness to assist. This warm, welcoming attitude helps create a positive experience for guests from check-in to check-out.
While most guests enjoy comfortable beds, there are mixed reviews, especially regarding twin rooms and specific bedding concerns like hard mattresses and lumpy pillows. Some guests suggest a need for standardizing bed comfort across all rooms.
Overall, The Richard Onslow shines as a beautifully restored old pub with modern comforts, making it a charming and delightful destination. Its blend of classic furnishings and recent renovations, coupled with a welcoming staff and excellent dining, ensures a memorable stay.
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