4-Star HotelThis premium CBD hotel boasts an unrivaled location in the heart of the city, close to restaurants, bars, and shops. Guests can enjoy spacious rooms, superb dining at First Edition restaurant, and excellent health facilities including a heated indoor pool, spa, sauna, and gym.
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Summary of reviews related to the '4 Star' categoryNovotel Canberra is positioned conveniently near Civic Center, offering easy access to shops and restaurants, which many guests find advantageous for both business and leisure stays. The staff is frequently praised for being helpful and contributing to what is expected from a four-star service. However, reviews indicate a disparity between the hotel's four-star rating and the actual guest experience.
Several visitors have highlighted that the facility's furnishings appear shabby and dated, suggesting a need for updating to align with the claimed four-star standard. There are consistent comments that the rooms and overall styling of the hotel do not meet the expectations set by its rating. Some guests have even compared Novotel Canberra unfavorably with similarly rated hotels, noting that the facilities and amenities seem more in line with a three-star establishment.
Food quality and cleanliness also fall short of the four-star promise with some guests expressing disappointment in these areas. Despite these concerns, some visitors note that the service level and central location are the main redeeming qualities that justify its rating to an extent.
Overall, while Novotel Canberra offers some attributes expected from a four-star hotel, such as a prime location and amiable service, its dated rooms and inadequate facilities suggest it may not fully deliver on the value and experience implied by its rating.
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