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Summary of reviewsHotel-12-Apostel enjoys a prime location that is both convenient and tranquil, making it an excellent choice for travelers looking to explore the city with ease. Its proximity to the city center and train station, along with accessible parking, enhances its appeal for visitors, including families. The hotel is situated in a quiet area while remaining close to lively attractions, ensuring guests experience both restful nights and easy access to the city's offerings.
The breakfast experience at the hotel is well-received, with guests appreciating the personalized service, exceptional coffee, and attentive accommodation of dietary needs. Despite modest options and occasional service issues, the buffet breakfast is considered good value for money. The freshly baked rolls and ability to adjust breakfast timings further add to guest satisfaction.
Rooms at Hotel-12-Apostel are spacious and clean, providing essential amenities for comfort and longer stays. While the simplicity of the design is noted, conveniences such as kitchenettes and parking next to rooms are appreciated. However, some areas require improvement, with furnishings deemed dated and several maintenance issues raised, such as narrow double beds, heating problems, and noise concerns.
Cleanliness remains a concern for some guests, with mentions of stained sheets and outdated furniture, indicating a need for maintenance. Nevertheless, the hotel does offer clean rooms and bathrooms, making it suitable for short stays.
The staff at Hotel-12-Apostel consistently receive praise for their friendliness and helpfulness, contributing to a welcoming atmosphere. Occasional staff delays and communication barriers are noted but do not overshadow the overall positive experiences with the team. Guests appreciate the efforts of the hotel owner and reception staff in providing warmth and flexibility, enhancing the charm of the premises.
In summary, Hotel-12-Apostel is favored for its strategic location, appealing rooms, friendly staff, and satisfactory breakfast, although improvements in cleanliness and room upkeep could enhance its guest experience further.
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