4-Star HotelThe Garden Hotel is centrally located, providing easy access to Zagreb's attractions. It offers comfortable rooms and a pleasant atmosphere, suitable for both short and long stays. Guests appreciate its convenience and welcoming service.
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Summary of reviews related to the '4 Star' categoryGarden Hotel receives mixed reviews regarding its four-star rating. Many guests express that the hotel does not meet the expected four-star standards, citing issues such as poorly maintained furniture and electronics, broken fixtures and insufficient air conditioning. The cleanliness is also a concern with some guests mentioning dirty and smelly areas.
The breakfast selection is frequently described as modest and limited, falling short of four-star expectations. Some guests note that additional charges apply for extra coffee. The hotel's location and amenities also come under scrutiny with comments about a lack of a minibar in rooms and limited parking information.
In contrast, a few reviews highlight positive aspects, describing the hotel as extremely comfortable and elegant, suitable for romantic or family dinners around the pond. These reviews praise the ambiance and declare it a true four-star experience.
Overall, the guest feedback indicates significant dissatisfaction with the hotel’s claim of a four-star rating. Several guests suggest that the hotel is more akin to a two or three-star establishment due to the drawbacks in maintenance, service and facilities.
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