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Summary of reviewsCASA NDOMI TEPOZ in Tepoztlán is a highly praised destination for those seeking a serene escape from urban bustle. Its location, though challenging to access due to winding, steep roads and a lack of signage, offers tranquility that guests find rewarding. The peaceful and quiet setting, complemented by beautiful views and friendly staff, creates an ideal environment for relaxation. The hotel provides a charming retreat with amenities like a pool and jacuzzi, which are delightful features, particularly for adventurers seeking solitude.
The breakfast experience at CASA NDOMI TEPOZ is a mixed bag. When available, the offerings are tasty and satisfying, but limited variety and weekend availability pose challenges. While some find the breakfast pricey relative to the choices, the quality is often praised, with a call for expanded dining options adding to guest satisfaction.
Rooms at the hotel are described as charming and tranquil with notable cleanliness. Guests appreciate the air conditioning, spaciousness, and amenities such as bathtubs and hot tubs. While some guests find the beds too firm, efforts by the staff to address comfort issues, including mattress adjustments, highlight the hotel's dedication to guest comfort.
Cleanliness is a strong point for CASA NDOMI TEPOZ, with well-maintained facilities and pleasant communal areas. Staff are commended for their exceptional service, friendliness, and efficiency in enhancing the overall stay. Despite occasional issues with room dampness and pool maintenance, the ambiance is positively noted for creating a serene getaway.
The hotel's pool, set in lush gardens, is considered a gem, offering a relaxing experience, despite its cooler temperature. The jacuzzi garners praise for its warmth and comfort. While some visitors find accessing the pool area slightly inconvenient and miss weekday food service, the stunning setting compensates for these minor setbacks.
Overall, CASA NDOMI TEPOZ provides a memorable and relaxing retreat with exceptional staff service, ensuring a positive and restful guest experience. Improvements in breakfast offerings and bed comfort could enhance the stay further, but the hotel's charm and tranquility make it an appealing choice for those visiting Tepoztlán.
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