5-Star HotelSummary of reviews related to the '5 Star' categoryGrand Millennium Gizan presents a blend of luxury and elegance that holds promise yet falls short in several key areas. While the hotel emanates an opulent design and offers fundamentally luxurious facilities, it struggles to deliver the full five-star experience that guests anticipate. Visitors have pointed out that the service, particularly during busy times, does not meet the standard of a five-star hotel. The reception is often slow and there are issues with overall management and staff training.
Guests note that the breakfast options are limited and not befitting a hotel of this supposed caliber with some expressing disappointment in the quality and price of the open buffet. Cleanliness in certain areas does not live up to expectations and the sound insulation in the rooms is poor, leading to disturbance.
On a positive note, the reception employees and concierge have been highlighted for their friendly and professional demeanor, contributing to a welcoming atmosphere. For some, the hotel’s overall infrastructure and luxurious services are significant draws, making it a location worthy of multiple visits. However, the criticism regarding service and dining suggests a need for improvement to fully align with the five-star claim. Despite the setbacks, there is an acknowledgment of the hotel’s potential and the hope that it will enhance its service quality to better match its grandeur.
Show moreRead review summaries for all categories
