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Summary of reviewsHotelF1 Cergy benefits from a prime location that appeals to both business and leisure travelers. Its proximity to various transport links, including RER and train stations, ensures convenient access to surrounding areas. The hotel's neighborhood offers numerous amenities such as shops, a large shopping center and a variety of dining and entertainment options, all within a pleasant, quiet environment. However, some guests reported difficulties in finding the hotel via GPS and expressed concerns about the absence of parking facilities.
The breakfast offerings receive mixed reviews. While some guests found it decent and appreciated the unlimited coffee, many felt the breakfast was too basic and lacked variety with common complaints about stale bread and the absence of pastries. The additional fee for the coffee machine and occasional service issues also detracted from the overall breakfast experience.
The dining experience at hotelF1 Cergy is basic with limited options beyond coffee and several reviewers pointed out a lack of essential amenities like cutlery and towels. Cleanliness of the dining area and the limited parking spaces also received criticism.
Room reviews are varied with some guests appreciating the spaciousness and comfort of the beds, particularly on the lower floors. Issues such as the presence of pests, signs of wear, unpleasant odors and missing amenities reduced the overall quality of stay for many. Some rooms were noted for being relatively clean and quiet, but generally, reviews suggest that improvements in cleanliness and maintenance are needed.
The general state of cleanliness at the hotel has been a significant concern with numerous reports of dirty rooms, bathrooms and hallways. Issues with mildew, mold, strong odors and the presence of pests like cockroaches and bed bugs were frequently mentioned. Despite some positive remarks about clean rooms, the majority of reviews indicate a need for better housekeeping and hygiene standards.
The hotel staff, however, are consistently praised for their friendliness, efficiency and professionalism. Guests noted the helpfulness of the receptionists, particularly at night. Although there were a few negative interactions, the staff are generally seen as a highlight of the hotel, contributing positively to the guest experience.
Opinions on the beds and bedding are mixed. Many guests found the beds comfortable and praised the clean bedding, but others encountered issues with the quality of the mattresses, bed size and overall condition of the bedding. Complaints about squeaky beds and lack of sufficient pillows were also noted.
Overall, hotelF1 Cergy offers a convenient location and friendly staff but stands to benefit from improvements in cleanliness, maintenance and breakfast offerings to enhance the guest experience.
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