4-Star HotelSummary of reviews related to the '4 Star' categorySante Royale Hotel- & Gesundheitsresort Bad Langensalza, advertised as an upscale 4-star health resort, presents both commendable and lacking aspects based on guest reviews. The new building and the hotel's rooms and staff meet the 4-star expectations, receiving appreciation for their quality. However, several other aspects fell short of the promises linked with a 4-star designation.
Breakfast at the hotel generally receives positive remarks, particularly for its quality, though the absence of complimentary cappuccinos and lattes is noted as a downside. The limited hours of the spa services and the extra charges for using amenities like special pillows disappoint guests, who feel these should be inclusive for the price and rating. The restaurant's lunch and dinner offerings, along with the morning buffet, do not meet the expected standards of a 4-star establishment, leaving several guests wishing for more in terms of variety and service.
The absence of included parking and a refrigerator in the rooms are other notable concerns, underscoring a gap in the expected convenience for such a rating. Additionally, there are mentions of insufficient staff, which further impacts the overall service quality.
In summary, while the basics like clean rooms and courteous staff align with a 4-star rating, other key areas such as food quality, service and amenities do not quite justify this classification.
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