5-Star ResortSummary of reviews related to the '5 Star' categoryGrand Hyatt Jeju is an attractive destination that has garnered a mix of opinions regarding its five-star status. Many guests praise it as a truly five-star hotel with exceptional facilities and claim it's one of the best five-star hotels they've experienced. The new facilities and fitness center receive high marks and the beautiful views along with a tastier-than-expected breakfast add to its appeal.
Several reviews highlight the hotel's ability to provide the service and amenities one would expect from a five-star establishment, noting a truly five-star experience. Guests appreciated the fine preparation and the relatively affordable room service or lounge menu on the 38th floor, which adds to the overall value.
However, some reviews indicate that the hotel's service does not always meet five-star standards. There are mentions of staff needing improvement, clueless and disappointing service and an experience that some felt did not justify the five-star rating. Some guests also felt that the cost did not offer good value for money expected at this level.
In conclusion, while Grand Hyatt Jeju boasts impressive amenities and exceptional facilities, there are areas, particularly in staff service, that might need addressing to consistently meet the high expectations of a five-star rating.
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