5-Star ResortThis beachfront resort offers a mix of luxury and tropical island life with direct beach access. It features Sasak-inspired design, spacious rooms, suites, and villas. Guests can enjoy amenities such as a spa, gym, multiple dining options, and event facilities.
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Summary of reviews related to the '5 Star' categoryPullman Lombok Merujani Mandalika Beach Resort presents a mixed experience for travelers seeking a luxurious getaway. While some reviews highlight the hotel's high service standards and cleanliness that align well with expectations for a top-tier resort, there are several points to consider. The staff consistently receives praise for their attentiveness and friendliness, contributing positively to guests' overall experience. Furthermore, the property's beautiful views provide a picturesque setting, enhancing its appeal as a newer establishment.
However, the resort's remote location might deter those looking for vibrant surroundings, as guests mention limited activity options. It features only two restaurants, which may not offer sufficient variety for a 5-star hotel. Additionally, guests suggest that upfront disclosure of the combined service charge and GST totaling 27% would improve transparency. While the resort offers certain amenities expected of a five-star hotel, some guests feel it falls short of such standards due to aspects like long distances between key areas and perceived value for money.
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