Sonesta Simply Suites Lansing
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Summary of reviewsSonesta Simply Suites Lansing is highly praised for its strategic and convenient location, which is a significant advantage for guests. The hotel's proximity to restaurants, shopping venues, and events allows for an easy travel experience, making it ideal for various purposes. Guests particularly value the combination of this prime location and the friendly staff, which contributes to an overall positive guest experience.
The hotel staff consistently receives commendations for their friendliness and responsiveness. Front desk personnel are noted for their welcoming demeanor, adding to the pleasant atmosphere. Natasha stands out as a dedicated team member whose customer service efforts are particularly appreciated. Housekeeping staff also contribute positively with their very friendly interactions, enhancing guests' experiences despite a few mentions of room for improvement regarding disturbances and management attitude.
In terms of cleanliness, Sonesta Simply Suites Lansing offers tranquility and tidy rooms for some guests, providing a quiet and relaxing environment. However, there are inconsistent reports concerning overall hygiene, with issues such as odors, stained floorings, and neglected bathroom maintenance cited by some visitors. These concerns underscore a need for more rigorous cleaning standards to ensure a uniformly pleasant experience. Despite these challenges, the hotel remains a convenient choice due to its location and impressive staff service.
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The hotel staff consistently receives commendations for their friendliness and responsiveness. Front desk personnel are noted for their welcoming demeanor, adding to the pleasant atmosphere. Natasha stands out as a dedicated team member whose customer service efforts are particularly appreciated. Housekeeping staff also contribute positively with their very friendly interactions, enhancing guests' experiences despite a few mentions of room for improvement regarding disturbances and management attitude.
In terms of cleanliness, Sonesta Simply Suites Lansing offers tranquility and tidy rooms for some guests, providing a quiet and relaxing environment. However, there are inconsistent reports concerning overall hygiene, with issues such as odors, stained floorings, and neglected bathroom maintenance cited by some visitors. These concerns underscore a need for more rigorous cleaning standards to ensure a uniformly pleasant experience. Despite these challenges, the hotel remains a convenient choice due to its location and impressive staff service.
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Family Friendly Hotel
Dog Friendly Hotel
Hotel with Parking
Guest Reviews
Sonesta Simply Suites Lansing receives positive remarks for its strategic location. Guests appreciate the hotel's placement within a good area, which proves convenient for various travel purposes. Its proximity to events and ease of access are frequently highlighted, offering guests a straightforward travel experience. The location is praised for being ideal, with nearby amenities such as restaurants and shopping opportunities, reducing the need for extensive driving. The combination of friendly staff and a prime location enhances the overall guest experience. Although breakfast may have room for improvement, the location itself stands out as a key advantage of the hotel.
Sonesta Simply Suites Lansing presents a mixed experience when it comes to cleanliness. Many guests appreciate the tranquility and cleanliness of the rooms, describing their stays as quiet and relaxing. However, there are significant inconsistencies reported that tarnish the hotel's reputation in terms of hygiene. Some guests noted persistent odors throughout the building, with rooms occasionally reeking of smoke despite being designated non-smoking areas. Issues such as dirty carpets, stained floorings, and neglected maintenance in bathrooms underscore a lack of rigorous cleaning standards. Moreover, reports of roaches and sticky floors highlight further concerns about the general hygiene, impacting comfort for some visitors. While the rooms receive occasional praise for their cleanliness, the overall environment and service require improvement to ensure a consistently pleasant and hygienic experience.
Sonesta Simply Suites Lansing receives notable praise for its staff, consistently described as friendly, polite, and pleasant. Guests commend front desk personnel for their welcoming demeanor and responsiveness to customer needs. Natasha, a standout team member, earns specific accolades for her insightful approach and dedication to customer satisfaction, displaying genuine effort to address guest concerns seamlessly. Housekeeping staff are also highlighted for their extremely friendly interaction, contributing positively to the overall experience. However, some feedback indicates room for improvement, with a mention of disturbances and an older manager displaying attitude issues. Nonetheless, the staff's commitment to providing a pleasant stay shines through most reviews.
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No, Sonesta Simply Suites Lansing doesn't have any pool.
No, a spa isn't available at Sonesta Simply Suites Lansing.
Yes, Sonesta Simply Suites Lansing welcomes dogs.
Yes, parking facilities are available at Sonesta Simply Suites Lansing.
No, Sonesta Simply Suites Lansing doesn't have a gym.
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