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Summary of reviewsPol Hotel stands out primarily for its exceptional location and welcoming staff, as highlighted by numerous guest reviews. Positioned centrally, the hotel provides convenient access to both the city center and the beautiful nearby beaches, making it ideal for travelers who want to explore local attractions easily. Guests appreciate the tranquility of the surroundings despite the hotel’s central placement and its proximity to shops, restaurants and key landmarks enhances its appeal.
The staff at Pol Hotel consistently receive high praise for their warmth and professionalism. Guests frequently commend the friendly and sociable environment created by the staff, from check-in through to departure. The reception team is noted for their attentiveness and genuine effort to make guests feel at home, thereby significantly enhancing the overall guest experience.
The accommodation quality at Pol Hotel garners mixed reactions. While the rooms are noted to be spacious and functional, particularly the family suites, they fall short in terms of maintenance and cleanliness. Many guests mention outdated furnishings, insufficient daylight, poor ventilation and noise disturbances. Bathrooms, in particular, show signs of aging and could benefit from a thorough update.
Cleanliness is a notable concern with frequent comments about dirty rooms, stained carpets and unpleasant odors. Communal areas and bathrooms, in particular, seem to suffer from hygiene issues, leading to a general feeling that the hotel's cleaning standards are below expectation.
Despite the variety offered at breakfast, many guests feel that it does not justify the €16 price tag. Complaints about the freshness and variety of the food, alongside a lackluster breakfast room setting, detract from the dining experience. A few positive remarks highlight the attentive staff and the generous nature of in-room dining, but these are overshadowed by the prevalent dissatisfaction.
The beds at Pol Hotel are generally well-regarded with many guests praising the comfort and quality. Good bedding and large bed configurations contribute to a restful sleep experience. However, some issues like hard mattresses and cleanliness concerns with bedding have been noted.
The hotel’s Wi-Fi service is frequently criticized for poor reception and connectivity issues, particularly in the rooms and loft areas. This aspect, along with other minor setbacks like the lack of air conditioning in some rooms and problems with lighting and ventilation, suggests that some infrastructural upgrades would benefit the overall guest experience.
In summary, Pol Hotel excels in location and staff friendliness, offering a comfortable and convenient stay for those looking to explore the city and beach. However, improvements in maintenance, cleanliness and breakfast quality, along with enhancements to existing facilities, would significantly elevate guest satisfaction. Show more
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Categories
Boutique-style Hotel
Hotel near Golf Courses
Hotel near The Beach
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Cheap Hotel
Accessible Hotel
Small Hotel
Room Types
Guest Reviews
5.7
Rated
Location
Pol Hotel enjoys praise for its exceptional location, which is consistently highlighted by guests. Positioned in a central spot, it provides convenient access to both the city center and the beaches, making it an ideal choice for travelers who want to explore the local attractions without hassle. The hotel is also noted for being close to a bustling market area, adding to its urban appeal. Despite being centrally located, guests appreciate the tranquility of the surroundings, ensuring a restful stay. The hotel’s proximity to shops, restaurants and key city landmarks enhances its convenience. Overall, Pol Hotel stands out for its perfect geographical situation, combining proximity to essential amenities with a peaceful atmosphere.
Breakfast
At Pol Hotel, guests have noted significant concerns about the breakfast offerings. Priced at €16 per person, many found the breakfast to lack variety and freshness, citing that the bread and croissants appeared to be from the previous day and the coffee was often cold. The breakfast room, located in the basement, received criticism for its uninspiring setting, especially when the weather outside was pleasant. The overall experience was frequently described as mediocre and overpriced with some guests comparing it to a "prison" meal due to its simplicity and the setting.
Nevertheless, there were mentions of abundant and well-stocked breakfasts with a few guests appreciating the attentive staff who served a varied selection. Breakfast served in-room was noted as generous and satisfying, though these comments were sparse compared to the overwhelming feedback on its lacklustre quality for the price. Issues such as the absence of gluten-free options despite initial assurances and the utilitarian environment of the breakfast area, further contributed to the overall disappointment. Despite a few positive remarks emphasizing the hearty nature of some meals, the prevalent opinion among guests was that the €16 charge was unjustified given the standard and presentation.
Rooms
Pol Hotel offers a range of room experiences, some of which cater better to certain needs than others. Guests appreciated the spacious and comfortable family rooms and many found the rooms clean and functional. The hotel's central location and friendly staff were also highlighted as positive aspects.
However, areas for improvement were frequently noted. Many guests found the rooms to be poorly maintained with outdated and sometimes dilapidated conditions. Issues such as insufficient daylight, poor ventilation and cleanliness problems were common. Bathrooms often exhibited signs of age and some functionality issues, such as high bathtubs and leaky fixtures, making them less user-friendly, especially for older guests.
Soundproofing was another point of concern; numerous reviews mentioned noise disruptions from outside and within the hotel, particularly early in the morning. The absence of air conditioning in some rooms and poor lighting also detracted from the overall comfort. Expectations set by online photos were not always met with several guests noting discrepancies between the images and the actual room conditions.
In summary, while the Pol Hotel provides some comfortable and well-located accommodations, it could benefit from updates and better maintenance to enhance the overall guest experience.
Beds
The beds at Pol Hotel receive an overall positive reception from guests with many praising the comfort and quality. Phrases such as comfortable bed, very comfortable bed and super comfortable bed are frequently highlighted. Good bedding and impeccable bedding suggest that the linen and materials used are of good quality, further enhancing the sleeping experience. The size of the bed and various configurations, including very large beds, contribute to guest satisfaction. The comfort of the family suite's beds also stands out. However, some guests encountered issues like hard mattresses, no extra pillows when requested and occasional cleanliness concerns such as blood stains on bedding. Despite these few drawbacks, the overall consensus points to a restful and pleasant sleep experience.
Cleanliness
Pol Hotel's cleanliness does not stand up well to guest reviews with many visitors expressing dissatisfaction. While bed sheets and towels were noted to be clean, much of the feedback highlights significant concerns about overall hygiene. Complaints frequently mention dirty rooms, bathrooms and communal areas, albeit the entrance hall appeared spotless to some. Stained carpets, musty odors, cobwebs and visible dirt were common grievances, alongside specific issues like leaking sinks and clogged drains.
The state of the bathrooms, aging with damaged furniture and limescale, also drew criticism. The hotel's outdated interiors and lack of thorough maintenance severely impacted guests' impressions. Instances of leftovers, alcohol bottles and jars left in rooms added to the unfavorable reviews.
While a minority acknowledged an acceptable level of cleanliness, the predominant sentiment was disappointment. The accommodations were seen as not matching the advertised images and the need for a comprehensive review of the hotel's cleaning standards was emphasized repeatedly. Overall, the cleanliness of Pol Hotel leaves much to be desired, reflecting a need for urgent improvement.
Staff
Pol Hotel is consistently praised for its exceptional staff. Numerous guests mention the warm and welcoming nature of the team, highlighting the friendly and sociable environment from the moment of check-in. The reception staff receive commendation for their professionalism and attentiveness with special mentions for individual members who go above and beyond to make guests feel at home. Many reviews applaud the pleasant and helpful demeanor of the employees, emphasizing the accommodating nature and quality of service provided. Guests appreciate the staff's readiness to assist and their genuine friendliness, making the overall experience at Pol Hotel notably pleasant. The consistent friendly welcome and dedicated service play a significant role in enhancing the stay for visitors, making it a standout feature of the hotel.
Wi-Fi
Pol Hotel has received several noteworthy remarks about its Wi-Fi service. Unfortunately, most reviews point out significant issues, indicating very poor reception or a complete absence of Wi-Fi throughout the hotel, particularly in the rooms and on the 4th floor of the loft. Guests have reported that the Wi-Fi was not working during their stay with some describing it as nonexistent. Additionally, there were mentions of problems with the connectivity of both Wi-Fi and TV. These recurring issues suggest that the hotel's internet service could benefit from substantial improvements to meet guest expectations.
Beach
Pol Hotel boasts an enviable location that is frequently praised for its proximity to both the beach and the city center. Guests appreciate being just a few steps from the sea, making it easy to enjoy the area's beautiful coastline. The beach itself is highlighted as magnificent, offering various games and activities suitable for both young and old. Visitors find the hotel very well situated, providing convenient access to the beach and making their stay more enjoyable thanks to the easy and quick transitions between the beach and city attractions. The location's assets, including its closeness to the beach and the vibrant city center, add to the overall appeal of Pol Hotel.
Family
Pol Hotel offers a spacious and clean family room, providing comfort in its family suite which is ideal for two adults and two teens. The hotel's atmosphere is cozy and family-oriented, ensuring a pleasant stay for families. Guests appreciate the professional and attentive team. However, some issues were noted, such as no air conditioning or fan, alongside poor lighting and ventilation in the family rooms. Additionally, no parking is available and a crib was found to be stained. Despite these drawbacks, the hotel is recognized for its welcoming approach to family accommodations.
No, Pol Hotel doesn't have any pool.
No, a spa isn't available at Pol Hotel.
Yes, Pol Hotel welcomes dogs.
No, parking facilities aren't available at Pol Hotel.