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Summary of reviewsThe Black Swan Hotel in Kelso receives high praise for its convenient and central location, making it an ideal base for exploring the town's charming attractions. Its proximity to local shops, bars, and attractions, along with the availability of free nearby parking, adds to its appeal for travelers. The hotel is pet-friendly, further broadening its appeal to a diverse range of guests.
Guests frequently commend the breakfast experience at the hotel, lauding the quality and variety of cooked-to-order offerings, including standout Scottish dishes. The accompanying service is often praised, contributing to a delightful start to the day. While breakfast does come at an additional cost, many guests feel it offers excellent value.
The rooms at The Black Swan Hotel are described as clean, comfortable, and spacious, providing ample amenities such as towels, tea, and coffee. Many guests appreciate the cozy, warm, and practical environment, despite some feedback suggesting the need for updates in decor and bathroom fixtures. The rooms' comfort, particularly the beds, is widely noted, ensuring a good night's sleep for most guests.
The hotel maintains a high standard of cleanliness, with spotless and fresh rooms that enhance the overall guest experience. Visitors consistently highlight the quality amenities provided, contributing to a home-like atmosphere.
A significant highlight of The Black Swan Hotel is its incredibly friendly and accommodating staff, who contribute to the establishment's warm and welcoming atmosphere. Their prompt and efficient service, along with a professional yet personable approach, ensures that guests consistently feel valued and at ease during their stay.
Overall, The Black Swan Hotel stands out as a well-located, comfortable, and clean choice for travelers looking for value for money, reinforced by excellent hospitality and memorable dining.
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