Info
Summary of reviewsThe Cross Keys Hotel in Kelso offers a central and convenient location in the heart of town, making it an ideal base for exploring Kelso and the scenic Scottish Borders. Guests appreciate the ease of access to local shops, pubs, and amenities, as well as the ample parking options and warm hospitality from the staff.
Guests consistently praise the breakfast and dinner offerings, highlighting the variety and quality of dishes available. Breakfast is noted for its plentiful options, including traditional and unique selections catered by friendly dining staff. Dinner also receives high marks for its delicious and reasonably priced menu, with standout items like steak and dark chocolate mousse. The overall dining experience is further enhanced by attentive and welcoming service.
The hotel's accommodations are generally seen as clean and comfortable, providing a restful stay despite some notes on dated decor and the need for renovations. Beds receive mixed feedback, with many finding them very comfortable, though a few guests expressed the need for improvements in mattress quality.
Guests often highlight the excellent service provided by the hotel's dedicated staff, whose friendliness and professionalism contribute notably to a positive stay. While a few issues with room aesthetics and bed comfort were raised, the genuine warmth and service of the hotel staff, coupled with the favorable location and dining experiences, make the Cross Keys Hotel a recommended choice for those visiting Kelso.
Show moreRead review summaries for all categories
Categories
