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Summary of reviewsGli Ulivi Dell'Etna receives high praise for its strategic location, making it an ideal base for those eager to explore Mount Etna, Taormina and Catania. The hotel is set in a tranquil, green area, offering beautiful views of both Mount Etna and the sea. The new, clean and welcoming facilities, along with the ease of check-in and check-out and the availability of free parking, add to the convenience and comfort of the stay. Visitors with rental cars find it particularly advantageous due to its straightforward access to various points of interest. The calm environment and friendly reception staff enhance the overall guest experience.
The rooms at Gli Ulivi Dell'Etna are consistently described as spacious, well-furnished and spotless. Many come with terraces providing stunning views and all are equipped with comfortable amenities like air conditioning, fridges and balconies. The layout includes charming small villas with individual gardens, contributing to a pleasant and relaxing ambiance. Cleanliness is a standout feature with both rooms and communal areas maintained to high standards.
The staff at Gli Ulivi Dell'Etna are frequently lauded for their kindness and courteousness. The owner and reception staff are highlighted for providing excellent communication and detailed instructions, greatly enhancing the guest experience. Francesca, a standout member of the team, is often mentioned for her friendly and supportive nature. The staff's helpfulness in planning trips, especially to Mount Etna, ensures a comfortable and well-informed stay for guests.
However, the hotel falls short in a few areas. The breakfast experience has notably disappointed guests due to the cessation of the in-house breakfast service, leading them to seek out alternatives. Additionally, some issues with cleanliness, particularly with linens and under beds, were reported. Wi-Fi connectivity is another weak point with many guests experiencing weak or non-existent signals in certain areas of the hotel. Opinions about the beds are mixed; while some find them super comfortable, others criticize the thin mattresses and uncomfortable pillows.
Overall, Gli Ulivi Dell'Etna is highly regarded for its excellent location, spacious and clean rooms and exceptionally friendly staff, although some areas like breakfast service, Wi-Fi and bedding comfort could benefit from improvement.
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