Info
Summary of reviewsThe Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG receives largely positive reviews from guests, owing to its strategic location, excellent services, and welcoming environment. The hotel's proximity to Niagara Falls and various local attractions, such as shopping destinations and dining options, makes it a preferred stopover for visitors in the Buffalo area. Guests frequently commend the location, which is made even more appealing by the attentive staff.
The breakfast offerings at the hotel are well-received, with guests appreciating the variety and quality of choices available, including eggs, meats, pastries, and beverages. The pancake machine is particularly popular, contributing to the overall enjoyable dining experience fostered by the friendly staff. While some have noted minor issues such as limited variety and occasional shortages, the breakfast service is generally considered a positive aspect of the stay.
Accommodation at the hotel is characterized by spacious and clean rooms, contributing to a comfortable stay. Guests often highlight the cleanliness and size of the rooms, as well as the well-maintained bathrooms. Some reviews mention minor inconveniences like slightly soft mattresses or the need to request services, but these are significantly outweighed by the positive feedback on room conditions.
Cleanliness throughout the hotel, including both general areas and individual rooms, is another aspect praised by guests, reflecting the hotel's commitment to maintaining a high standard. This attention to cleanliness, combined with the hotel's convenient location, makes it a reliable choice for visitors to the area.
The staff at the Holiday Inn Express & Suites Tonawanda - Buffalo Area by IHG are often described as friendly and helpful, enhancing the overall guest experience. Individual staff members, such as Mark and Patt, are noted for their exceptional service, and the front desk personnel receive frequent commendations for their support. The team's warm and respectful demeanor complements the hotel's amenities, ensuring a pleasant stay for guests. Overall, the combination of strategic location, satisfying breakfast, clean accommodations, and exceptional service makes this hotel a favored option in the Buffalo area.
Show moreRead review summaries for all categories
Categories
