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Pan Pacific London

London , 80 Houndsditch (Show on Map)

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Summary of reviewsOverall, guests of Pan Pacific London appreciate its prime location with easy accessibility to various public transportation and attractions. Reviews for breakfast were mixed, but its other dining options and service have received high praise. The hotel's luxurious and spacious rooms with exceptional attention to detail and cleanliness, as well as its friendly and well-trained staff, are consistently highlighted by guests. The spa and pool area received mixed reviews, while families with children appreciate the hotel's child-friendly features. The hotel is regarded as a true 5-star luxury hotel and worth every penny, making it a top choice for a stunning stay in central London.
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Hotel with Infinity Pool

In the bustling heart of London's premium Square Mile, Pan Pacific London stands out as an oasis of tranquility and luxury. One of the main highlights of this architectural masterpiece is the 18.5m indoor infinity pool, a unique urban retreat that magically blurs the lines between the architectural marvels of Bishopsgate Plaza and the calm, inviting waters within. The pool's clever design offers sweeping panoramic views over the cityscape, making for an unparalleled aquatic experience. Whether guests prefer to swim their worries away or laze around on plush loungers, this serene setting provides a perfect backdrop to unwind in the heart of the city.

Further enhancing the appeal of this luxurious aquatic feature, Pan Pacific London offers a well-appointed aqua fitness service. It's a perfect setting for guests seeking a revitalizing workout or those desiring a more leisurely water-based activity. With the pool's temperature maintained at a comfortable 30°C (86°F), it presents an inviting invitation to dive in any time of the year, no matter the weather outside. Pan Pacific London's infinity pool stands as an iconic symbol of the property's commitment to design, wellbeing, and exceptional service, providing a singularly memorable experience to everyone who visits.

Hotel with Spa

Pan Pacific London is home to a world-class wellbeing destination floor, dedicated to holistic health. The spa offers a personalized approach to wellbeing, with expert professionals available to help guests achieve their specific goals through customized exercise and treatments. The spa has two indulgent treatment rooms designed to destress both body and mind through soothing, cleansing, and balancing rituals, and personal shower facilities are included. The spa's treatments blend Western science and clinical research with South East Asian traditions of clean beauty, focusing on result-driven relaxation techniques and tailor-made seasonal rituals. Couples treatments are available in dedicated couples treatment rooms, and the spa also features luxurious changing rooms equipped with saunas, steam rooms and showers stocked with Diptyque luxury bathroom amenities. The saunas and steam rooms offer guests the ultimate heat experience, perfect for promoting muscle recovery and increasing blood flow after a workout or swim. Relax and rejuvenate at Pan Pacific London's luxurious spa.

Spa facilities:

Indoor pool(s) - Number: 1

Heated pool(s) - Number: 1

Private massage and treatment room(s) - Number: 2

Sauna(s) - Number: 2

Steam room(s) / Hammam(s) - Number: 2

Relaxation Room(s) - Number: 1

Fitness area

Sun loungers

Spa facilities opening hours: 06:30 - 21:00

Cost for using spa facilities: With the booking of a Wellbeing treatment.

Hotel with Swimming Pool

Pan Pacific London’s infinity pool measures a stunning 18.5m in length and offers amazing views over Bishopsgate Plaza. Guests can take a relaxing swim or sunbathe on the comfortable loungers. The pool is heated to a comfortable 30°C (86°F) and for those interested in fitness, Aqua fitness services are available (booking in advance is recommended). The hotel also provides dedicated swimming hours for children to enjoy a fun-filled day in the Infinity Pool.

Infinity Pool Heated Pool Indoor Pool

Hotel with Indoor Pool

Pan Pacific London stands as a beacon of luxury and well-being, seamlessly integrating thoughtful design with a diverse array of dining and drinking options. Situated within a stone's throw of Liverpool Street Station, in the prestigious Square Mile district, the hotel offers a unique blend of city hustle and tranquil retreat.

A standout feature of this grand establishment is the indoor infinity pool, impressively stretching over 18.5 meters. Overlooking the bustling Bishopsgate Plaza, the pool offers breathtaking panoramic views that lend a sense of expansiveness to the elegant urban setting. Whether taking a leisurely swim in the warm 30°C waters, or reclining on the plush loungers, guests are treated to a delightful interlude of relaxation. Further enhancing the wellness experience, aqua fitness services are available, offering guests an invigorating way to stay active while enjoying the stunning vista.

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Room Types

Deluxe Room The spacious air-conditioned double room offers a TV, a tea and coffee maker, a seating area and a safe deposit box. The unit offers 1 bed.

Deluxe City View The spacious air-conditioned double room features a TV, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

Premier The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a TV. The unit offers 1 bed.

Premier Double Double The spacious quadruple room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV. The unit offers 2 beds.

Executive This suite is air-conditioned and features a seating area with a TV, a tea and coffee maker and a safe deposit box.

Executive Accessible The air-conditioned suite offers a TV, a tea and coffee maker, a seating area and a safe deposit box.

Devonshire Suite This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. The suite provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV. The unit offers 1 bed.

Walbrook Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. The air-conditioned suite offers a TV, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

Bishopsgate suite This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and a hairdryer. This suite is air-conditioned and has a TV, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

Double Room with Two Double Beds The spacious triple room provides air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV. The unit offers 2 beds.

King Room The suite offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a TV.

About Pan Pacific London

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Guest Reviews

Location

Pan Pacific London is located in a great spot, allowing easy access to various public transportation and attractions. For those looking for a balance between serenity and vibrancy, this hotel is situated in a calm neighborhood while still being in the heart of a bustling area. Guests have easy access to Liverpool Street Station, making it quite convenient for travelers to explore the city. The location also boasts plenty of options for restaurants, pubs and markets, including Spitalfields Market and Brick Lane. Whether it's for business or leisure, the hotel is in close proximity to many sights in central London. The hotel offers high-floor rooms with stunning views of the city's diverse architecture and the vicinity to the train station works in its favor. Despite some mentioning that the location might be a bit too far out from the city center, the ease of access to public transportation, taxis and the nearby train station is a plus for guests.

Breakfast

The breakfast at Pan Pacific London has received mixed reviews from guests. While some have praised the breakfast as fantastic and tasty, others have criticized it for being overpriced and offering limited options. Some guests have mentioned long waiting times for breakfast service, while others have mentioned lukewarm food. The hotel's dinner options have received high praise from guests with its Straits Kitchen restaurant offering delicious food and desserts. Some guests have suggested that the hotel revise its pricing for breakfast, as nearby restaurants offer similar options at a lower rate. Overall, while breakfast may not be the strongest point of the hotel, its other dining options and service have received high praise from guests.

Dinner

Guests have mixed reviews about the dining options at Pan Pacific London. Some describe the restaurant as excellent, while others found the food to be expensive and disappointing. The pastry shop attached to the hotel is worth trying, but some guests preferred room service over dining at the restaurant. However, some were disappointed with the room service and found the afternoon tea to be overpriced and unimpressive. The late bar was a plus for some, but the overall dining experience let the hotel down for others. Additionally, some guests found that the spa, which turns into a loud children's pool area until 7pm, was not relaxing.

Rooms

The Pan Pacific London hotel has been highly praised for their luxurious and spacious rooms with exceptional attention to detail and impeccable standards of cleanliness. Many guests were treated to special requests and upgrades with stunning views of the city available from some rooms. The rooms are also equipped with high-end amenities, including Diptique products, Dyson hairdryers and warming towels in the shower. The hotel boasts a beautiful pool and gym with lovely staff always on hand to make your stay better. The modern, stylish decor

Beds

Guests of the Pan Pacific London can expect to have a comfortable night's sleep thanks to their luxurious and extremely comfortable beds. Reviewers repeatedly praised the beds with some noting the fantastic views from their room and others mentioning the large size of the bed. One couple even requested an extra mattress to make the already comfortable bed even better. Whether you're looking for a good night's sleep or simply want to lounge in bed and take in the views, the beds at the Pan Pacific London are sure to satisfy.

Cleanliness

Pan Pacific London has received rave reviews for its outstanding cleanliness with guests frequently commenting on the exceptional level of care that staff take in maintaining the hotel. From the spotless and well-maintained rooms, complete with high-quality fittings and luxurious toiletries, to the pristine public areas, guests are consistently impressed by the hotel's attention to detail. The friendly, courteous staff go above and beyond to ensure that every guest's needs are met and that they feel truly at home during their stay. Although a few guests reported minor issues with cleaning, overall, the hotel is widely regarded as one of the cleanest and most well-maintained luxury hotels in London.

Staff

The staff at Pan Pacific London are consistently praised by guests for their professionalism, friendliness and attentiveness. From the moment of check-in, the team, including Sandra at the front desk, Louis the concierge and Walter who delivered guests' luggage, made guests feel at home and welcome. Many guests found the service at Pan Pacific to be second to none and praised the staff's incredible helpfulness and the fact that they went above and beyond. Staff were also acknowledged for being well-trained and capable, particularly the personnel in the Straits Kitchen and Ginger Lily. The staff in Lily Bar also received specific praise for their cocktail-making skills and welcoming demeanor. While some guests noted that there were occasional delays or lapses in responsiveness from the front desk or concierge by phone, these experiences were not the norm. The staff consistently impressed guests and many felt that they were the highlight of their stay.

Spa

The spa at Pan Pacific London has received mixed reviews from guests with some describing it as a lovely and impeccable space, while others found it to be quite small and loud. The spa features male and female separated sauna and steam rooms and a real pool that is highly recommended by guests. However, some guests reported that the pool area can be quite loud and crowded with children until 7pm every day. Despite some negative experiences, many guests found the spa and pool to be exceptional and highly recommended it. The spa offers a variety of massages and while some guests reported exceptional service, others found the masseuse to be not empathetic enough. Overall, the spa at Pan Pacific London seems to have an excellent ambiance and is decorated with pleasant scents.

Pool

The Pan Pacific London hotel boasts a beautiful swimming pool with an amazing view of Liverpool Street that guests can't help but love! Although some reviewers found the pool a bit too cold, most were able to relax and unwind in its serene atmosphere. The only downside was that the pool area was a bit too brightly lit in the evenings. Overall, the pool and wellness area is valid and excellent, making it a great place to take a dip or spend some time relaxing.

Family

Families with kids will be pleased to know that Pan Pacific London offers designated pool times for children, making it a great choice for both families and childless guests. Grandparents have raved about the hotel, stating that their grandkids love staying here, making it a happy experience for all. The hotel's prime location makes it the perfect luxurious accommodation option for families with children. Not only is the hotel luxurious but it is also very child-friendly with little gifts and attentive staff who even offer toys to children. Despite offering limited options for kids, the hotel is still considered an excellent choice for a weekend trip to London with your family because it is a great family-friendly hotel where parents can relax and enjoy the comfort of the spacious rooms and especially the big bathroom while the kids are kept entertained.

5 Star

Pan Pacific London is a true 5-star hotel and offers amazing service with exceptional facilities. The swimming pool is amazing and good for relaxing with a beautiful view of Liverpool Street. The staff are lovely, attentive and always make your stay better. The rooms are super nice with great views and special requests are accommodated. The hotel is exceptional with a beautiful modern design and the experience keeps guests coming back for more. Guests are cocooned in calm and kindness, making it a perfect luxurious stay with family. Although one guest noted that the therapists are not at the level of other 5-star hotels, overall the hotel is outstanding and the price to quality ratio is far beyond the competition. It is highly recommended as one of the best hotels in London, where guests receive true 5-star treatment for half the price of other hotels.

Luxury

The Pan Pacific London is a truly exceptional and luxurious hotel situated in the heart of the city. Guests rave about the exceptional service and impeccable attention to detail, describing the hotel as a haven of luxury and class. The property is well-equipped and boasts modern, elegant decor that perfectly blends luxury with perfection. Reviewers appreciate the high quality amenities and immaculate presentation of the hotel. Families with children find it to be the perfect location for a luxurious stay in London. Despite being expensive, guests unanimously agree that it is worth every penny with many describing it as the best luxury hotel in the city. If you're looking for a luxurious and stunning stay in London, look no further than the Pan Pacific!

Yes, Pan Pacific London has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Indoor Pool.

Yes, a spa is available at Pan Pacific London. For more information, read the answers to the Spa questionnaire

Yes, Pan Pacific London welcomes dogs.

No, parking facilities aren't available at Pan Pacific London.

Yes, Pan Pacific London has a gym.

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