Cascada Boutique Hotel

Luzern , , Bundesplatz 18 (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
Info Centrally situated by the Lucerne Train Station and just a few minutes' walk from the old town, the hotel features rooms with air-conditioning and free Wi-Fi.
Summary of reviewsCascada Boutique Hotel in Lucerne is highly favored for its exceptional location. Situated just a short walk from Lucerne Train Station, it offers easy access to public transportation, the historic old town and the lake, providing guests with a convenient and tranquil stay amidst a bustling neighborhood filled with shops and restaurants.

The hotel's breakfast buffet is consistently praised for its quality and variety, featuring fresh items and made-to-order dishes like scrambled eggs and omelets. Vegan and gluten-free options are available and the breakfast experience is further enhanced by the friendly and accommodating staff. Similarly, the Bolero Restaurant is renowned for its exquisite Spanish cuisine, receiving high marks for both the food and the service.

Rooms at the Cascada Boutique Hotel are clean, comfortable and modern with spaciousness and thoughtful touches enhancing the guest experience. Although some smaller rooms may feel cramped, the overall ambiance remains pleasant. The hotel’s commitment to cleanliness is evident throughout with many guests highlighting the spotless conditions of both the rooms and common areas.

The staff at Cascada Boutique Hotel are frequently described as extraordinarily friendly and accommodating, significantly enhancing the guest experience. Front desk personnel, as well as restaurant and breakfast staff, are noted for their attentiveness and professionalism with several specific staff members receiving commendations for their exceptional service.

While the complimentary WiFi has received mixed reviews due to signal issues, the hotel's strategic location and the city’s additional WiFi options help mitigate this. Parking at the hotel is considered convenient and secure with various options available, including electric chargers and rental spaces.

Families are particularly well-catered to with spacious family rooms, thoughtful services for children and special touches for occasions like birthdays, making it an excellent choice for family vacations. The vibrant nightlife around the hotel also offers numerous dining and entertainment options, enhancing the overall experience.

Despite some minor concerns about room size and the four-star rating not entirely matching expectations, guests generally appreciate the hotel's luxurious touches, clean environment and excellent service. Overall, Cascada Boutique Hotel offers a delightful stay with high-quality amenities and a welcoming atmosphere, ensuring a memorable visit to Lucerne.
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Room Types
Double Room - Medium Room with modern interior, decorated with the mural of a Swiss waterfall. The room features either a queen size bed or a king size bed with 2 mattresses, air conditioning, a flat-screen TV, safety deposit box, hairdryer and a minibar stocked with free non-alcoholic drinks. The bathroom is equipped with a shower. Please note that extra beds or baby cots are not available in this room type.

Family Room - Small Similar to a junior suite, this modern room is decorated with the mural of a Swiss waterfall and is equipped with a seating area. The room features a Nespresso coffee machine, air conditioning, a flat-screen TV, safety deposit box, hairdryer and a minibar, stocked with free non-alcoholic drinks. Please note that extra beds and baby cots are not available in this room type.

Single Room Small room with modern interior, decorated with the mural of a Swiss waterfall. It features a bathroom with toilet and shower, air conditioning, flat-screen TV, safety deposit box, hairdryer and a minibar, stocked with free non-alcoholic drinks. Please note that extra beds or baby cots are not available in this room type.

Double Room - Small This room, decorated with a mural of a Swiss waterfall, offers a 1.40 m wide bed, air-conditioning, a flat-screen TV, a safety deposit box and a minibar, stocked with free non-alcoholic drinks. The bathroom comes with a shower and a hairdryer. Please note that extra beds and baby cots are not available in this room type.

Family Room - Large The air-conditioned suite has 1 bedroom and 2 bathrooms with a bath and a shower. This suite features soundproof walls, a minibar, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 3 beds.

Family Room - Medium This category offers even more privacy! A main door leads to two separate rooms, each with its own bathroom. Perfect for two couples or parents who want to have a separate room for their two children attached to theirs. All Family Room Large have a balcony and view to Mount Pilatus.

Double Room - Large Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. This double room has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests.

Guest Reviews
8.6
Very Good
Location
The Cascada Boutique Hotel enjoys a prime location, making it a favorite for travelers. It's situated within a short walking distance to Lucerne Train Station, often described as a convenient 5 to 10-minute journey on foot. The proximity to the train station ensures easy access to not only trains but also buses, making it an ideal choice for those relying on public transportation.

The hotel is centrally located and places guests within easy reach of Lucerne's historic old town and lake, making it perfect for exploring the city's main attractions. The surrounding neighborhood is bustling with shops, restaurants and essential amenities, providing both a lively and comfortable stay. Despite being so close to the action, the area maintains a relatively quiet ambiance, offering a balance between convenience and tranquility.

Overall, the Cascada Boutique Hotel's location is frequently lauded as excellent, superb and perfect for both business travelers and tourists. Its strategic positioning allows guests to explore Lucerne effortlessly, making it a standout option for those visiting the city.

Breakfast
Guests at Cascada Boutique Hotel consistently praised the breakfast experience, highlighting its quality and variety. Many found the breakfast buffet to be extensive, featuring a diverse selection of fresh and appetizing items, including both hot and cold food options. Highlighted were the made-to-order dishes such as scrambled eggs and omelets, which were particularly well-received. Several reviews mentioned the stylish setting of the breakfast room, contributing to a pleasant dining atmosphere.

While a few comments noted that the breakfast could feel limited, the majority of guests found it more than satisfactory with some even describing it as the best they had experienced in Europe. Vegan options and gluten-free bread were also available, catering to dietary preferences and needs. The friendly and accommodating staff further enhanced the breakfast experience by offering excellent service. In summary, Cascada Boutique Hotel’s breakfast earned high marks for its variety, quality and overall dining experience, making it a memorable part of guests' stays.

Dinner
Cascada Boutique Hotel is home to the highly praised Bolero Restaurant, renowned for its exquisite Spanish cuisine. Guests frequently highlight the delicious and authentic dishes available, including tapas, paella and fajitas. The restaurant is celebrated not only for its diverse and delicious menu but also for its exceptional service and inviting atmosphere.

Many diners have commended the dinner experience, describing meals as fabulous and noting that Bolero offers some of the best food in Lucerne. The restaurant's atmosphere is consistently appreciated, creating a pleasant dining experience whether for lunch or dinner. Additionally, the hotel offers room service from Bolero, ensuring guests can enjoy quality food in the comfort of their rooms.

Breakfast at the hotel also receives high marks with guests enjoying a rich and diverse buffet each morning. While there's room for small improvements, such as adding table trash cans and offering homemade jam, the overall dining experiences at Cascada Boutique Hotel make it a top choice for food enthusiasts visiting Lucerne.

Rooms
Cascada Boutique Hotel boasts a clean, comfortable and modern ambiance in its rooms, which are generally well-furnished and beautifully decorated. Many guests appreciated the spaciousness and elegant design of larger rooms, highlighting features such as modern amenities, quiet atmospheres and thoughtful touches like birthday labels and welcome packages for pets. The bathrooms, in many cases, are also reported to be spacious and functional with some rooms offering lovely views and convenient balconies.

However, the hotel does have a range of room sizes with single rooms and some other accommodations noted as being quite small. These rooms, while equipped with everything necessary, can feel cramped. Despite their size, cleanliness and modern furnishings persist as recurring positive points across all types of rooms. Guests also commend the practicality and comfort, making Cascada Boutique Hotel a pleasant stay overall, especially for those fortunate enough to secure the more spacious rooms.

Beds
Guests consistently praised the beds at Cascada Boutique Hotel, highlighting their comfort and warmth, especially appreciated during colder seasons. The quality of the bedding stood out with many reviewers noting the beds were super comfy and featured excellent mattresses, including queen-sized options. Cleanliness was another strong point with several mentions of clean rooms and fresh sheets. However, some guests found the double beds too narrow for two people, leading to a slightly cramped feeling. Although a few mentioned rooms seemed small, the overall sentiment appreciated the great and luxurious quality of the beds. The hotel comes highly recommended for its comfortable sleeping arrangements.

Cleanliness
Cascada Boutique Hotel consistently receives high marks for cleanliness, making it a standout choice for meticulous travelers. Guests frequently praise the super clean and tidy rooms, highlighting the impeccable cleanliness and well-furnished interiors. The hotel is often described as spotlessly clean with the cleanness being highly valued across all areas, including the common spaces and amenities. Visitors appreciate the modern, elegant design of the rooms, which are maintained to a high standard of hygiene. Even the restrooms receive commendations for being clean. Despite some mentions of rooms not being particularly cozy and an issue with rooms occasionally being overly warm, the overall sentiment underscores a commitment to cleanliness and well-kept facilities throughout the hotel.

Staff
At Cascada Boutique Hotel, the standout feature often highlighted by guests is the exceptional staff. They are frequently described as extraordinarily friendly, warm and accommodating, ensuring a welcoming atmosphere from the moment of arrival. The front desk personnel, in particular, receive high praise for their attentiveness and willingness to assist, providing helpful tips for exploring the area and ensuring a smooth registration process. Guests have noted the staff's prompt and polite service with many remarking on their competence and professionalism.

The hospitality extends throughout the hotel with the restaurant team and breakfast staff also being recognized for their friendliness and cheerful demeanor. Specific staff members, such as Christel and Valery, have even been mentioned by name for their exceptional service and kindness. This consistent level of attentiveness and helpfulness from all departments significantly enhances the guest experience. Moreover, special touches like providing bottles of water for road trips and delivering aperitifs directly to rooms illustrate the staff's commitment to going above and beyond.

While there were a few isolated comments about less-than-perfect experiences, the overwhelming majority of reviews highlight the staff's dedication to making every stay comfortable and enjoyable. The consistent theme of friendly, helpful and professional service makes Cascada Boutique Hotel a top choice for travelers seeking excellent hospitality.

Wi-Fi
Cascada Boutique Hotel offers complimentary WiFi, but guest reviews reveal mixed experiences with its performance. While the hotel's WiFi is described as free and available, several guests highlighted issues such as poor signal strength and instability in certain areas of the hotel. Some reported that the internet connection was nonexistent or kept failing, requiring them to search for better signal spots. Despite these concerns, the availability of free WiFi throughout the city of Lucerne can be a significant advantage with some stable internet options offered by the city's services. Additionally, guests appreciated the QR code included for free use of both the city's WiFi network and public transportation, contributing to a more connected experience while exploring Lucerne.

Parking
Cascada Boutique Hotel offers a variety of parking options, which include private and on-site parking facilities. Guests have praised the convenience and structure of the parking arrangements and have highlighted the availability of parking spaces very close to the hotel entrance. There are also electric chargers available for cars, adding to the utility of the parking facilities.

Free parking is provided in the courtyard, though some reviews mention that there is an extra charge for certain parking options, including a secure garage and covered parking next to the hotel. Despite the additional costs, guests have found the parking spaces to be well-secured and easy to access. Some noted the narrowness of the parking spaces as a downside but appreciated the overall convenience of parking at the hotel.

The hotel also provides public parking nearby and offers rental options for parking spaces. Overall, guests have shared positive experiences about the availability and security of parking at Cascada Boutique Hotel, making it a convenient choice for travelers with cars.

Family
Cascada Boutique Hotel has garnered positive attention for its family-friendly atmosphere and accommodations. Families can enjoy spacious and comfortable rooms, particularly the family rooms that cater to larger groups. These accommodations are described as ample and cozy, ensuring a pleasant stay for everyone. The hotel goes the extra mile to provide thoughtful services for children, such as special room key cards, toys and even stuffed animals.

Parents will appreciate the complimentary mini-bar and the fun family-friendly environment, which includes delightfully prepared breakfasts that all family members can enjoy. A notable mention is the personalized service for special occasions, like birthdays; children are made to feel special with gifts, birthday songs from the staff and celebratory decorations, adding a memorable touch to family vacations. The overall welcoming and family-oriented atmosphere makes the Cascada Boutique Hotel an excellent choice for both family getaways and business trips accompanied by children.

Nightlife
The nightlife around Cascada Boutique Hotel appears to be vibrant and diverse with multiple entertainment options at hand. Guests have highlighted the vicinity of numerous restaurants and bars, making it convenient to explore different cuisines and dining experiences. The hotel is situated in a lively area, close to old town, which adds to the charm and vibrancy of the surroundings. Additionally, the location is favorable for music enthusiasts with concert halls and musical venues being easily accessible. This bustling, dynamic neighborhood provides an engaging backdrop for an enjoyable stay, though it's worth noting the occasional vibrations from nearby music venues like the Spanish restaurant may affect some.

4 Star
Cascada Boutique Hotel, often referred to as a four-star establishment, offers a clean and beautiful environment that meets certain expectations of quality. However, several guests noted that the hotel doesn't entirely live up to its four-star rating or boutique label. Common points of feedback highlight small room sizes and bathrooms, lacking some amenities typically expected in higher-rated hotels. Although the breakfast is appreciated, some feel it falls short of four-star standards. It is a correct and reasonably well-maintained hotel but does not align with the boutique or luxurious experience often associated with its rating.

Luxury
Cascada Boutique Hotel offers a luxurious and high-end experience, evident in its beautiful decor and impeccable service. The boutique hotel feel adds a touch of exclusivity with superb amenities that include luxury items and a Nespresso machine in the rooms. While the rooms are smaller and some guests noted a lack of modernity and standing, the overall ambiance and top-quality luxury provided ensure a memorable stay.


No, Cascada Boutique Hotel doesn't have any pool.

No, a spa isn't available at Cascada Boutique Hotel.

Yes, Cascada Boutique Hotel welcomes dogs.

Yes, parking facilities are available at Cascada Boutique Hotel.

No, Cascada Boutique Hotel doesn't have a gym.

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