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Summary of reviewsGo Hotels Ermita in Manila is highly applauded for its prime location. Situated in the heart of the city, it offers easy access to key attractions such as Robinsons Place Mall, Rizal Park and Intramuros. Guests appreciate its closeness to shopping malls, restaurants and convenience stores, as well as its proximity to important landmarks like the US Embassy, Saint Luke's Medical Center and Manila Bay. Transportation is convenient with ample taxis and public transport options available, contributing to its strategic, practical appeal for both leisure and business travelers.
The hotel's staff receives frequent praise for their friendliness, accommodation and professionalism. Guests commend the excellent communication and prompt assistance from the front desk, concierge and security personnel, who make concerted efforts to cater to requests efficiently. The supportive and courteous demeanor of the staff greatly enhances guests' overall experiences.
The cleanliness of Go Hotels Ermita is a mixed bag. Many guests find the rooms clean, comfortable and well-maintained, complimenting the hotel's efforts in this regard. However, there are significant areas for improvement. Reports of dirty bathrooms, old and unmaintained rooms and unpleasant odors are common. Some guests highlight issues with specific parts of the rooms such as the floors, grouts and crevices needing better attention. Despite these concerns, the general cleanliness is acceptable, but further attention to detail could improve guest satisfaction.
Feedback on the beds is predominantly favorable. Guests find the beds very comfortable and appreciate having two pillows per person, which adds to their overall comfort. While there was an isolated complaint about an itchy sensation, the general consensus underscores the quality and comfort of the beds, ensuring a restful stay for most visitors.
The free Wi-Fi service at Go Hotels Ermita receives mixed reactions. Some guests find it satisfactory, while others experience poor or unstable connections. Issues with the Wi-Fi suddenly disconnecting and difficulties for VPN users highlight the need for a more reliable and stable internet service.
In summary, Go Hotels Ermita in Manila offers an excellent central location with easy access to key attractions and amenities, coupled with a friendly and professional staff. While cleanliness and Wi-Fi stability have room for improvement, the comfortable beds and overall service contribute to a practical and valuable stay for visitors exploring Manila.
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