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Summary of reviewsHotel Kreuz, located in the charming village of Malters, offers a superb and convenient location highly praised by guests. Its proximity to the Malters train station facilitates easy exploration of nearby Lucerne and other major destinations, while the picturesque Swiss backdrop and the hotel’s quiet atmosphere enhance its appeal. The central village setting provides easy access to local shops, restaurants and a supermarket, making it a practical choice for travelers.
Guests consistently commend the hotel for its breakfast, featuring rich and high-quality options such as fresh local ham, cheese, cereals and vegan selections. The breakfast's variety, quality and the opportunity to dine on a pleasant terrace, coupled with friendly and attentive staff, make it a standout feature of the hotel.
The dining experience at Hotel Kreuz is consistently praised with high-quality, well-prepared meals and an extensive wine list. The cozy and romantic setting of the restaurant, along with excellent service, adds to the overall dining appeal. While prices may sometimes be seen as high, they are generally considered reasonable given the quality of the food.
Rooms at Hotel Kreuz cater to various traveler needs with cleanliness being a standout feature. Many rooms are clean, comfortable and well-maintained with modern furnishings and ample space, particularly in family rooms. While some rooms are small or minimalistic, they are sufficient for short stays and solo travelers. A few guests noted minor inconveniences such as outdated setups, insufficient daylight and noise from the main road, but the overall sentiment is positive regarding room quality.
The hotel's impeccable cleanliness is consistently highlighted with well-maintained rooms and a tidy environment. The friendly and polite staff play a significant role in maintaining this standard, contributing to a welcoming atmosphere.
The staff at Hotel Kreuz receive high praise for their friendliness, helpfulness and efficiency. Their ability to communicate in multiple languages and the inclusive working environment enhance the guest experience, making visitors feel genuinely welcomed and cared for.
Free parking is a notable perk, although the limited and tight parking spaces can be tricky. Despite these challenges, the availability of free parking adds to the hotel's overall convenience and value.
Hotel Kreuz is recognized as a family-friendly destination, offering spacious family rooms and child-friendly facilities such as play areas and practical amenities for younger guests. The welcoming atmosphere and attentive service make it highly recommended for family stays.
Finally, the beds at Hotel Kreuz are generally praised for their comfort and quality. While there are occasional remarks about certain beds being too hard or made of two single beds pushed together, the overall sentiment is that the beds contribute to a restful stay.
In summary, Hotel Kreuz offers a clean, comfortable and well-located stay with excellent dining, attentive staff and family-friendly amenities, making it a solid choice for various travelers.
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