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Summary of reviewsRamada by Wyndham Provo offers a convenient and accessible location, particularly appreciated for its proximity to Interstate 15, restaurants, shopping centers and public transportation, making it ideal for both short and long stays. Guests consistently highlight the ease of access to downtown Provo, tourist attractions and essential services, as well as the serene mountain views that add tranquility to the stay.
The breakfast experience at the hotel receives mixed reviews with many guests enjoying the variety and quality of the offerings, such as eggs, waffles and fresh oranges. However, some guests find it basic and occasionally poorly maintained, suggesting room for improvement in variety, quality and service.
Guests commend the on-site Ruby River Steakhouse for its excellent food and service, often highlighting the convenience and quality of the dining experience. The steakhouse significantly enhances the overall appeal of the hotel.
The hotel rooms are noted for being spacious, clean and comfortable with many guests appreciating the size and comfort of the beds and amenities like small fridges. However, the decor and facilities are showing their age with some guests pointing out dated furniture, odors and occasional cleanliness issues. The hotel could benefit from updates and better maintenance to boost the guest experience.
Cleanliness receives mixed feedback with many guests finding their rooms and common areas well-maintained, thanks to daily housekeeping. However, some reports indicate inconsistent cleaning standards with issues like dirty carpets and worn-out fixtures being noted.
The staff at Ramada by Wyndham Provo are generally praised for their friendliness and helpfulness. While some guests encountered unprofessional behavior and inefficiency, the majority highlighted positive interactions with front desk clerks and maintenance staff, contributing positively to their stay.
The wifi service provides a mixed experience as well with some guests finding it reliable and strong, while others faced connectivity issues and weak signals, particularly on the lower floors.
The gym is appreciated for being well-equipped and convenient, despite occasional equipment malfunctions and temperature control issues. The pool areas receive positive reviews for their cleanliness and long operating hours, adding to the hotel's family-friendly appeal.
Parking is generally convenient and ample with free parking being a notable advantage. However, suggestions for increased safety features and better accommodation for larger vehicles could improve this aspect.
Families find Ramada by Wyndham Provo accommodating with children enjoying the big breakfast area and large pool, while the pet policy adds to its versatility.
Bed comfort varies with many guests praising the bedding's softness and firmness, while others report old, uncomfortable mattresses, indicating a need for consistency in bed quality.
Overall, Ramada by Wyndham Provo offers a balanced experience with a convenient location, friendly service and adequate amenities. However, updates to decor and facilities, along with improvements in breakfast service, cleanliness and wifi connectivity, could significantly enhance the guest experience and meet its three-star designation standards.
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