Hotel with Swimming Pool Indoor Pool Summary of reviews related to the 'Pool' categoryPalace Hotel & Spa Termas de São Tiago offers an indoor pool that has garnered mixed reviews from guests. The pool itself is described as quite pleasant and nice, although some remarked that the water temperature could be warmer. Despite the positive aspects, many guests mentioned the significant extra cost to access the pool with prices around €12.50 to €18.50 per person for a short session, which they found excessive. This extra fee was particularly unexpected for some, as it wasn't clearly mentioned during booking. Some critics also noted a lack of attention and care in the pool area, mentioning an absence of air conditioning and insufficient lighting, making it hard to see the stairs and supports.
Guests felt that for a four-star hotel, the inclusion of pool access in the room rate would be more appropriate. The absence of a complimentary pool visit in the room package is a recurring point of disappointment among reviewers. Additionally, the heated indoor pool was closed during some visits, adding to the dissatisfaction. While the hotel tries to offer a dynamic pool experience within its spa facilities, the extra charges and certain operational issues have left some guests feeling the experience fell short of four-star expectations. Show more
