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Summary of reviewsThe Riverside House Hotel is celebrated for its picturesque setting by the River Lark, providing guests with an ideal base to explore nearby attractions like Bury St Edmunds, Ely, and Newmarket racecourse. The hotel's location is particularly praised for its convenience and accessibility, bolstered by ample parking and proximity to local shops and restaurants. The charming old building, set against beautifully maintained gardens, provides an inviting historical atmosphere complemented by spacious and comfortable rooms, often with lovely garden views. Guests consistently commend the staff for their friendliness and helpfulness.
The breakfast experience at the hotel is described as superb, with a wide selection of both hot and cold options. Guests are impressed by the quality and variety, including homemade granola, fresh pastries, fruits, and a full Suffolk cooked breakfast. The attentive and friendly service enhances the dining experience, making breakfast a memorable part of many visitors' stays. While there are minor notes on preferences like seasoning, the overwhelming consensus is positive.
Dinner at The Riverside House Hotel is similarly praised for its good quality, well-prepared, and presented dishes. Signature items such as fish and chips and pecan tart are stand-outs. The restaurant provides excellent value and caters to diverse preferences with options like vegan dishes. Despite minor mentions of menu limitations or occasional dry dishes, the majority of diners appreciate the portion sizes and reasonable pricing.
Rooms offer a generally positive experience, with guests highlighting their spaciousness, cleanliness, and comfort. Many enjoy lovely views and recently refurbished modern spaces. Despite minor areas needing attention, such as occasional maintenance issues or soundproofing concerns, guests appreciate the historical charm and the staff's commitment to service.
Cleanliness across the hotel receives strong praise, with both rooms and shared areas described as spotless and inviting. While bathrooms might need deeper cleaning, the overall tidiness and the efficient staff service contribute to a pleasant stay. The hotel's historical charm and beautiful gardens enhance the guest experience.
Noteworthy is the exceptional staff performance, creating a warm and welcoming environment. Their attentiveness and support in tricky situations make guests feel valued and well-cared for, emphasizing the hotel's commitment to excellent service.
Families particularly enjoy the spacious family rooms and the thoughtful design accommodations, alongside a family-friendly atmosphere and caring staff. Beds receive mixed feedback with many guests finding them comfortable, though a few note issues like rock-hard mattresses or lumpy pillows.
Overall, The Riverside House Hotel offers a stay marked by great value, charm, excellent breakfast, and good food, providing an inviting experience despite minor areas needing improvement. Guests who prioritize location, service, and culinary experiences find the hotel a fitting and enjoyable destination.
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