4-Star HotelSummary of reviews related to the '4 Star' categoryArion Cityhotel Vienna presents itself with a four-star rating, but many guests feel this designation is misleading. Several reviews suggest that the hotel falls short of this standard, comparing it more closely to a two or three-star facility. Guests described the structure as old and some parts as destroyed, which brings into question its upkeep and renovation schedule. Issues such as weak internet, subpar breakfast and the need to request basic amenities like glasses point to services not meeting the expectations of a four-star hotel.
On the positive side, cleanliness receives consistent praise with multiple reviews highlighting the clean rooms, effective cleaning services and clean linens. The staff is frequently described as kind and helpful, enhancing the overall guest experience. Additionally, guests noted the comfortable beds and considered the hotel a good value for the services provided.
Despite these positive points, the overall sentiment indicates that the hotel feels more like a hostel or a lower-rated motel rather than a four-star establishment. The discrepancy between the advertised rating and the guests' experiences suggests potential areas for improvement, particularly in meeting the higher service and facility standards expected of a four-star hotel.
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