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Summary of reviewsSakura Hotel Oami enjoys a premier location right in front of the train station, providing exceptional convenience for both public transportation users and drivers thanks to their on-site parking. The surrounding area offers ample shopping facilities, making it easy for guests to indulge in retail therapy during their stay. The accommodations are noted for their cleanliness and affordability, providing good room space relative to cost. The hotel staff, known for their politeness and responsiveness, further enhance the experience with flexible check-in and check-out times.
A standout feature of Sakura Hotel Oami is its breakfast experience. Guests consistently praise the 24-hour availability of coffee, corn soup and miso soup, as well as the free, self-serve breakfast offering items such as rice balls, bread and yogurt. Early check-out accommodation for breakfast demonstrates the hotel's flexibility, further appreciated during the COVID-19 pandemic due to individually prepared servings. The morning meal, often mentioned as delicious and fulfilling, along with the polite and attentive service, makes breakfast a highlight of the hotel stay.
Guests generally find the rooms clean and comfortable, equipped with cozy bath towels and down comforters. Amenities such as toothbrushes, combs and razors at the front desk add to the overall convenience. However, some guests have noted that the rooms, bathrooms and toilets are smaller than expected, sometimes feeling cramped. Despite some rooms feeling old or suffering from slight plumbing odors, the cleanliness of the rooms remains a positive point. Noise disturbances and usability issues like old air conditioning units and ventilation concerns have been mentioned, along with suggestions for more modern amenities.
Cleanliness is a significant positive aspect with guests frequently commending the well-maintained and beautifully cleaned spaces. Although there are occasional mentions of hidden dirt in some areas and small bathrooms, the hotel's overall cleanliness and the attentive, friendly staff contribute positively to guest satisfaction.
The exceptional customer service at Sakura Hotel Oami stands out with the front desk staff consistently described as kind, polite and accommodating. From reservation to check-out, including luggage storage and detailed local information, guests appreciate the staff's proactive and supportive nature. The 24-hour availability of complimentary drinks and thoughtfully provided breakfast items further enhance comfort. Overall, the meticulous care and friendly service create a welcoming atmosphere, ensuring a pleasant and valued stay for all guests.
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