5-Star HotelOffers a luxurious experience with well-appointed rooms and excellent service. Features a spa, fitness center, and multiple dining options. Provides a comfortable and convenient stay for business and leisure travelers.
Show more
Summary of reviews related to the '5 Star' categoryHotel Dann Carlton Medellín has garnered mixed reviews regarding its standing as a five-star hotel. While some guests affirm a great five-star experience, others express disappointment, noting a decline from what may have once been a true five-star establishment. Many reviews praise the hotel's exceptionally friendly and great staff, clean rooms and luxurious vibe, suggesting that it meets many requirements of a five-star hotel.
The hotel's facilities, labeled as fantastic by many, add to its charm, alongside its excellent and strategically advantageous five-star location. However, maintenance issues and dated interiors have been pointed out, detracting from its luxury status. Although the breakfast receives positive mentions, some guests feel it lacks variety compared to typical five-star standards.
Service levels have also been inconsistent with multiple guests indicating that it falls short of five-star expectations. There are mentions of poor hygiene and inadequate staffing at times, which negatively impact the overall guest experience. While the hotel offers signature touchless technology, effectiveness and maintenance appear to be concerns.
Despite these shortcomings, the affordability of hotel rates for a five-star rating and its iconic status in Medellín are appreciated. In conclusion, while Hotel Dann Carlton Medellín boasts several positive attributes of a luxurious hotel, it seems to struggle with maintaining consistent top-tier service and facilities expected of a five-star hotel.
Show moreRead review summaries for all categories
