4-Star ResortSummary of reviews related to the '4 Star' categorySolanas Punta del Este & Crystal Beach offers a range of attractive amenities, including sports courts, a good heated pool and a beautiful property with numerous activities available. The resort is highly praised for being very complete and peaceful with guests frequently highlighting the beautiful sports complex and event hall. Many guests describe the place as truly splendid, noting that it was all beautiful and everything was wonderful.
However, several reviews suggest that the resort does not meet the expectations of a four-star hotel. Some guests felt that the room rates were overpriced, paying $1,000 for four nights without additional inclusions. There were complaints about the lack of hot water, cold and crowded indoor pools and insufficient customer service which did not meet the requests of guests or adhere to four-star standards. While the property itself is appreciated for its loveliness, the service quality and overall experience have left some guests feeling that a three-star rating would be more appropriate. Additionally, guests mentioned that extra charges in dollars seemed steep and did not align with the service provided.
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