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Summary of reviewsHotel Complex Irtysh is highly praised for its convenient location in the heart of the city, offering easy access to major attractions such as the Irtysh River embankment, Victory Park and a mosque. Guests appreciate the peaceful setting amidst the bustling city, which ensures a quiet and serene stay. The hotel's amenities, including a good restaurant, a pool and friendly staff, enhance the overall guest experience.
The breakfast offerings at the hotel receive consistent acclaim for their deliciousness and variety. The buffet spreads out an array of tasty choices like porridge, scrambled eggs, omelettes, sausages, salads, fresh fruits and yogurt, ensuring that guests start their day on a satisfying note. The convenience and richness of the buffet-style breakfast are particularly appreciated, despite occasional suggestions for improvement.
Dining at the hotel's 12th-floor restaurant is a standout experience with excellent food, reasonable prices and stunning city views. The quality of coffee served is also noteworthy, adding to the dining pleasure.
Room experiences at Hotel Complex Irtysh are generally positive with guests highlighting the spaciousness, cleanliness and comfort, particularly in the deluxe and newly renovated rooms. Despite occasional issues with dim lighting, cold temperatures and the need for renovation in older rooms, the overall ambiance and prompt room service contribute to a pleasant stay.
Cleanliness is a mixed aspect with many guests complimenting the tidy and cozy environment, clean linens and consistent cleaning service. However, there are some concerns about dirty carpets and occasional lapses in room cleaning, indicating room for improvement.
The staff at Hotel Complex Irtysh generally receive praise for their kindness, professionalism and attentive service, particularly at the reception. Nonetheless, there are notable criticisms regarding housekeeping and occasional unresponsiveness, pointing to a need for more consistent service quality.
The hotel's free Wi-Fi satisfies most guests' needs, despite occasional connectivity issues. Guests appreciate the immediate provision of the Wi-Fi password upon check-in, which enhances convenience.
The inclusion of a spa, sauna, pool and gym in the price of the stay adds significant value. While some areas of the spa and pool are noted to require renovation, these facilities contribute positively to the guest experience.
The pool, albeit small, is a pleasant addition, providing a warm and inviting space for guests. Minor drawbacks include fluctuating water temperatures and a need for maintenance, but overall, the pool remains a valued amenity.
Parking facilities are appreciated by guests, offering secure and complimentary options. Despite occasional overcrowding and some difficulty with luggage, the availability of parking is a useful feature.
Lastly, the beds at Hotel Complex Irtysh are frequently praised for their comfort and clean bedding, contributing to a cozy stay. Although there are a few comments on worn-out mattresses and occasional bed noise, the overall feedback emphasizes comfort and cleanliness.
In summary, Hotel Complex Irtysh is a well-placed and comfortable choice for visitors, offering excellent breakfast, dining options and a variety of amenities. While there are areas for improvement, particularly in service consistency and room maintenance, the general experience is positive with its prime location and friendly atmosphere being major highlights.
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