5-Star ResortSummary of reviews related to the '5 Star' categoryThe Shells Resort & Spa Phu Quoc offers great value for money, making it an ideal choice for solo travelers. While some guests found minor faults, such as malfunctioning toilet flushing, that were not up to par with their expectations for a five-star hotel, others described their experience as exceptional. However, a few negative reviews mentioned that the resort is not well-maintained and needs renovation to truly deserve its five-star status. Some guests also criticized the spa staff's lack of expertise, questioning how the hotel could be classified as a five-star resort without adequate services. Overall, The Shells Resort & Spa Phu Quoc may not meet everyone's expectations of a five-star hotel, but it still offers a comfortable and enjoyable stay.
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