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Summary of reviewsThe Holiday Inn Express Hotel & Suites Ann Arbor West by IHG is widely praised by guests for delivering a superb stay marked by cleanliness, comfort, and convenience. Strategically located just off I-94, this hotel offers easy access to the University of Michigan, downtown Ann Arbor, and attractions like the Ford Museum and Lake Michigan. Its position is quiet yet accessible, providing a tranquil environment amidst vibrant surroundings.
The complimentary breakfast ranks highly among guests who appreciate the wide array of tasty options, from hot dishes to signature cinnamon rolls. Though the breakfast area can feel small at times, the variety and quality make it a standout feature.
Room accommodations receive accolades for their modern, spacious design coupled with excellent cleanliness standards. Guests consistently commend the comfort of the beds, noting options like soft and firm pillows, contributing to restful sleep. While minor maintenance issues occur occasionally, the overall room experience is positive and seen as good value for the rate.
Consistent praise is directed at the staff for their exceptional service across all areas, from the front desk to housekeeping. Their friendly and accommodating demeanor enhances the overall experience, ensuring guests feel welcomed and valued.
The hotel maintains excellent hygiene with well-maintained rooms and common areas. Most guests highlight the contemporary design and cleanliness, making it one of the cleanest hotels many have encountered.
Additional amenities such as the pool and hot tub contribute positively to the experience, providing a relaxing environment. While minor issues exist, the pool area's overall appeal remains high, especially for families.
For families, the hotel offers a convenient, quiet setting with amenities like cribs available, making it an ideal choice for family trips. Its affordability without sacrificing comfort attracts repeat visits, adding value for leisure travelers.
Guest connectivity needs are met with fast, free Wi-Fi and ample device charging points. Overall, the hotel exceeds its three-star rating, often described as delivering a four-star experience through its modern facilities, cleanliness, and outstanding service. Many express a strong willingness to return, underscoring a highly positive overall experience.
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