The Fives Downtown Hotel & Residences, Curio Collection by Hilton
➔
➔
Please select your travel dates to see rates and availability
Info
Summary of reviewsThe Fives Downtown Hotel & Residences, Curio Collection by Hilton, garners high praise for its exceptional offerings and strategic location in the heart of Playa del Carmen. Guests consistently highlight its proximity to the lively Fifth Avenue, stunning beaches, and key transportation hubs, making it an ideal base for both exploration and relaxation. The hotel's position allows for easy access to a variety of dining, shopping, and entertainment options while maintaining a tranquil ambiance conducive to restful evenings.
The breakfast experience is favorably reviewed, characterized by a range of choices and attentive staff, particularly enhancing the rooftop dining with scenic views. Rooms are lauded for their spaciousness, modern design, and exceptional comfort, with beds often described as a highlight for their luxurious quality. Cleanliness throughout the property stands out, complemented by diligent housekeeping and overall maintenance.
The staff at The Fives Downtown Hotel is a standout feature, frequently commended for their friendliness and professionalism. Visitors appreciate the team's dedication to delivering attentive and personalized service, which significantly enriches the overall guest experience.
A notable attraction is the rooftop pool, which offers breathtaking views of the ocean and city skyline and is frequently mentioned as the highlight of many guests' stays. This infinity pool, along with its elegant bar and lounging areas, provides a spectacular retreat with an inviting atmosphere.
Despite the minor critique of the parking fees and the occasional reports of service delays or Wi-Fi inconsistencies, the hotel's family-friendly environment, comfort, modern amenities, and exceptional service contribute to an overwhelmingly positive reputation among visitors. Overall, The Fives Downtown Hotel & Residences offers a memorable and luxurious experience, enhanced by its prime location and outstanding facilities.
Categories
The breakfast experience is favorably reviewed, characterized by a range of choices and attentive staff, particularly enhancing the rooftop dining with scenic views. Rooms are lauded for their spaciousness, modern design, and exceptional comfort, with beds often described as a highlight for their luxurious quality. Cleanliness throughout the property stands out, complemented by diligent housekeeping and overall maintenance.
The staff at The Fives Downtown Hotel is a standout feature, frequently commended for their friendliness and professionalism. Visitors appreciate the team's dedication to delivering attentive and personalized service, which significantly enriches the overall guest experience.
A notable attraction is the rooftop pool, which offers breathtaking views of the ocean and city skyline and is frequently mentioned as the highlight of many guests' stays. This infinity pool, along with its elegant bar and lounging areas, provides a spectacular retreat with an inviting atmosphere.
Despite the minor critique of the parking fees and the occasional reports of service delays or Wi-Fi inconsistencies, the hotel's family-friendly environment, comfort, modern amenities, and exceptional service contribute to an overwhelmingly positive reputation among visitors. Overall, The Fives Downtown Hotel & Residences offers a memorable and luxurious experience, enhanced by its prime location and outstanding facilities.
Hotel with Infinity Pool
This hotel is noted for having both infinity and rooftop pools. Rooftop pools typically offer elevated views, providing a scenic backdrop for the infinity edge and enhancing the swimming experience.
Dog Friendly Hotel
This hotel is part of the Curio Collection by Hilton, offering stylish accommodations and a pet-friendly policy. It is centrally located, allowing easy access to the city's attractions while ensuring your pet is comfortable and welcome.
Business Hotel
This hotel is part of the Curio Collection by Hilton, offering quality and service guarantees. It provides residences, suggesting extended stay options suitable for business trips. While specific meeting facilities aren't detailed, its Hilton affiliation implies business-friendly amenities.
Hotel with Parking
This hotel provides private and secured self-parking on site for a daily fee. This offers guests a secure place to park their vehicles in a downtown location.
Hotel with Gym
Offers a fitness center and spa facilities, with an adults-only environment for focused workouts and relaxation. The optional all-inclusive package adds convenience.
4-Star Hotel
This hotel features spacious, residence-style suites reflecting contemporary Mexican design and Mayan Riviera charm. It offers sensory hospitality with impeccable service, avant-garde facilities, and a variety of activities. The rooftop provides majestic views, infinity pools, and mixology, along with a world-class spa.
Hotel with Panoramic View Pool
Home to the Purobeach Rooftop Club, this hotel offers a rooftop pool with sea views and is noted for providing incredible views.
Hotel with Rooftop Pool
Home to Purobeach Rooftop Club, a trendy rooftop pool with sea views, lounge music, and a bar. The infinity pool overlooks the Caribbean Sea, offering a relaxing experience with exotic drinks and innovative dishes. Open to both hotel guests and the public.
Hotel with Rooms With Jacuzzi / Hot-tub
Hotel near The Beach
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Hotel with Outdoor Pool
Guest Reviews
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, boasts a highly praised location in the heart of Playa del Carmen. Guests frequently highlight its prime positioning just one block away from the vibrant Fifth Avenue, renowned for its countless shops and restaurants. This hotel is conveniently situated within walking distance to the stunning beaches, the lively downtown area, and notable landmarks like the ADO bus station and the ferry to Cozumel. Its central placement offers easy access to numerous cafes, bars, and entertainment spots, yet maintains a tranquil ambiance for a peaceful stay. Visitors appreciate the blend of modernity and convenience, finding it an ideal base for exploring the city while enjoying quiet evenings. The hotel’s setting caters especially well to those who enjoy being amidst the action, while also valuing accessibility to essential amenities.
The Fives Downtown Hotel & Residences offers a breakfast experience that impresses many guests with its good selection and variety. The breakfast often includes a continental spread with fresh fruits, pastries, bread, cakes, juice, and coffee, complemented by local products for a touch of authenticity. The buffet format is favored by visitors who appreciate having plenty of choices. For those seeking a more substantial start to their day, the breakfast is sometimes described as varied and abundant.
Service during breakfast often receives praise, with attentive and friendly staff such as Santiago and Sebastián making the dining experience memorable. Guests enjoy being warmly greeted and looked after meticulously each morning, with the service consistently highlighted as excellent. In particular, breakfast at the rooftop garden or Italian restaurant adds to the overall positive perception with fantastic views and food quality.
While most reviews reveal satisfaction with the offerings and the delicious taste, the breakfast could benefit from improvements in variety and quantity, as it's noted that the menu can be limited and not as abundant as some guests prefer. There is occasional mention of dissatisfaction with cold coffee and slow service, but when any issues arise, they are usually resolved promptly, adding to the overall hospitality experience. Despite a few critical remarks regarding options and quality, the breakfasts at The Fives Downtown Hotel & Residences generally receive favorable feedback, contributing positively to guests’ stays.
The rooms at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, receive high praise for their spaciousness and comfort. Guests frequently note the large, modern, and stylishly decorated interiors that offer a sense of luxury akin to apartments within the hotel. Beds are described as extremely comfortable, with some guests highlighting the soft qualities of the king-size beds as a major highlight.
Cleanliness and daily upkeep of the rooms are consistently commended, with reports of rooms being well-maintained throughout their stay. The suite options are especially appreciated for their size and the extra comfort they provide, and the quality of amenities such as the Illy coffee machines and excellent air conditioning add to the overall stay experience.
However, it's worth mentioning that some rooms lack balconies or offer views into the hotel interior, which may not suit preferences for natural light. Though generally praised for their comfort and decoration, occasional complaints about issues like a musty smell or unchanged bed sheets do surface.
Overall, the rooms are large, comfortable, and elegantly designed, providing a relaxing retreat with modern amenities in a convenient location.
Visitors to The Fives Downtown Hotel & Residences, Curio Collection by Hilton, will find themselves enveloped in a haven of comfort, where the beds are frequently highlighted as a standout feature. The hotel offers exceptionally comfortable beds that leave guests eager to return, and the bedding is described as luxurious and of excellent quality. Those who have stayed at the hotel praise the bed's soft and inviting nature, allowing guests to sink deeply into relaxation. The spacious King Size beds provide a quintessential sleeping experience, enhanced by plush pillow tops and nice pillows that complement the overall comfort beautifully. Travelers can expect cleanliness and quality to parallel the comfort, ensuring a restful sanctuary. The allure of these cozy beds often tempts guests to extend their stay, underscoring the high standard of comfort offered by the hotel.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, is often praised for its impeccable cleanliness, with many guests describing the property as very clean, spotless, and pristine. Visitors highlight the hotel's new and modern design, contributing to its overall fresh and welcoming atmosphere. The rooms are frequently described as super clean, with some noting excellent housekeeping services that ensure a comfortable stay. Guests appreciate the attentive staff who go above and beyond, maintaining clean facilities and addressing any cleanliness concerns promptly. Despite some isolated reports of rooms with a moldy smell or less than satisfactory cleaning, the majority of the reviews emphasize a consistently clean and comfortable experience throughout the hotel. Its central location combined with cleanliness and friendly service contributes to its positive reputation. Overall, the hotel is characterized by modernity, cleanliness, and attentive service, leaving a good impression on most visitors.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, is often lauded for its exceptional staff, making it a standout destination for guests seeking attentive and courteous service. The majority of reviews highlight the staff's friendliness, professionalism, and willingness to accommodate guests’ needs, with many of them described as going above and beyond expectations. Whether at the front desk, rooftop, or restaurant, team members like Miguel, Jorge, Antonieta, and Susana are frequently mentioned for their welcoming demeanor and efficient assistance.
Guests consistently appreciate the quality of service provided across various touchpoints, including valet parking, housekeeping, and reception. The atmosphere created by the staff tends to be warm and welcoming, despite occasional feedback about slow attention or cold ambiance. Noteworthy individuals like Lavia and Luis receive praise for their exceptional kindness and proactive efforts to ensure guests have a pleasant stay.
While there are a few critiques concerning reception experiences, the overall sentiment is overwhelmingly positive. Visitors commend the staff for their customer-centered approach, noting that encountering polite and helpful personnel, such as Orlando, Miguel, and Antonieta, significantly enhances their experience. The hotel’s location and facilities, coupled with a superb staff, contribute to a memorable visit where exceptional service remains a key attraction.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, generally receives positive feedback regarding its Wi-Fi. Guests have noted that the internet connection is fast and provides a very good experience. This is complemented by high-speed internet access, ensuring that connectivity is not a concern for those staying at the hotel. Although some reviews do identify issues with slow and unreliable Wi-Fi, these seem to be less frequently mentioned compared to the positive comments. The positive Wi-Fi aspects are part of the hotel's broader appeal, which includes great service and immaculate rooms, adding to an overall satisfying stay.
The rooftop pool at The Fives Downtown Hotel & Residences, Curio Collection by Hilton is consistently lauded as the highlight of the hotel experience. Guests rave about the stunning infinity pool that offers spectacular views of the ocean and the city skyline. This rooftop oasis is described as a superb place to relax, with a calm and inviting atmosphere that provides a nice break from the bustling beach scene.
Many reviews point out the cleanliness and elegance of the pool area, and the accompanying bar and restaurant receive praise for their design and service. The pool's setting enhances the hotel's overall ambiance, providing a unique vantage point over Playa Del Carmen. Guests frequently mention the pool area's comfortable setting, complemented by attentive and friendly staff.
The rooftop experience is enhanced by the breathtaking views and the pool's excellent design, making it a favorite spot for guests to spend their downtime. The combination of quality amenities and the stunning environment makes the rooftop pool a memorable aspect of any visit to this hotel, offering an extraordinary escape with one of the best views in the city.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, may not be located directly on the beach, but its proximity more than makes up for it. Situated right in the heart of a lively atmosphere, the hotel is just a short distance from the beach, with some describing it as merely a short block or two away. This easy access allows guests to enjoy the beach along with a variety of attractions nearby, including shops, restaurants, and transportation options such as the ferry to Cozumel and the ADO bus station. Additionally, visitors can take in stunning beach views from the hotel's rooftop pool and bar, further enhancing the seaside experience.
When considering parking options at The Fives Downtown Hotel & Residences, Curio Collection by Hilton, guests should be aware that there are costs associated with parking on the premises. Although there is a parking lot available, it is not complimentary, and some guests have found the fees to be quite expensive, noting a lack of advance notice about these charges. Finding alternative parking in the surrounding area might also pose a challenge, adding to the importance of planning ahead. While parking is not included in the base room rate and may require a payment of approximately 15 dollars or 400 pesos per night, understanding these details beforehand can help manage expectations and avoid surprises upon arrival.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, emerges as a highly recommended choice for families looking to explore the area. Families can expect a warm welcome, with the accommodations tailored to suit the needs of larger groups. Many guests find the spacious rooms combined with the great kitchenette facilities perfect for families of any size, even exceeding expectations. The hotel's location is notably convenient, with various amenities and attractions nearby, adding to the ease of travel and exploration for families.
Safety is prioritized, offering guests peace of mind, with features such as secure elevator access. While some visitors noted a lack of preparation regarding certain child-specific amenities like high chairs and baby cribs, the overall atmosphere remains family-friendly with attentive service. The staff, particularly in the breakfast restaurant, go above and beyond to ensure a pleasant experience, adding a touch of personalized service to the stay.
Though the pool area could improve, everything else about the hotel provides a fantastic experience for guests traveling with kids, making it a great option for family trips.
The Fives Downtown Hotel & Residences, Curio Collection by Hilton, boasts a rooftop pool that consistently captivates guests with its stunning ambiance and breathtaking views. The rooftop terrace has been described as a wonderful surprise, with guests appreciating the combination of excellent service and remarkable aesthetics. The pool area offers both quiet, relaxing vibes and a fun, lively atmosphere, making it a versatile spot for visitors seeking different experiences.
Guests rave about the beauty of the rooftop pool, highlighting the surreal views over Playa del Carmen and toward the Gulf of Mexico. The magnificent pool area is often cited as the highlight of the hotel stay, with guests expressing awe at the panoramic ocean views. The rooftop pool is considered a perfect retreat where visitors can indulge in exquisite scenery, and its allure contributes greatly to the guest experience.
The ambiance is further complemented by an excellent rooftop bar, providing a cool and chic environment for relaxation. The infinity pool is described as one of the sexiest pools to enjoy, with guests noting it as a significant highlight of their stay, ensuring memorable visits thanks to its spectacular views and high-quality facilities.
The Fives Downtown Hotel & Residences, part of the Curio Collection by Hilton, offers an exceptional feature that has captivated many guests—the rooftop infinity pool. This pool consistently receives high praise for its stunning and breathtaking views, which create a remarkable backdrop for relaxation. Visitors often remark on its beauty and describe it as both wonderful and amazing. The luxurious setting is enhanced by an accompanying lounge and restaurant area, providing a seamless blend of comfort and leisure. Guests have been known to spend considerable time enjoying this fantastic amenity, highlighting its daily allure during their stay. The rooftop location adds an extra layer of allure, making it a standout attraction at the hotel.
Location Show Map
Location
Breakfast
Service during breakfast often receives praise, with attentive and friendly staff such as Santiago and Sebastián making the dining experience memorable. Guests enjoy being warmly greeted and looked after meticulously each morning, with the service consistently highlighted as excellent. In particular, breakfast at the rooftop garden or Italian restaurant adds to the overall positive perception with fantastic views and food quality.
While most reviews reveal satisfaction with the offerings and the delicious taste, the breakfast could benefit from improvements in variety and quantity, as it's noted that the menu can be limited and not as abundant as some guests prefer. There is occasional mention of dissatisfaction with cold coffee and slow service, but when any issues arise, they are usually resolved promptly, adding to the overall hospitality experience. Despite a few critical remarks regarding options and quality, the breakfasts at The Fives Downtown Hotel & Residences generally receive favorable feedback, contributing positively to guests’ stays.
Rooms
Cleanliness and daily upkeep of the rooms are consistently commended, with reports of rooms being well-maintained throughout their stay. The suite options are especially appreciated for their size and the extra comfort they provide, and the quality of amenities such as the Illy coffee machines and excellent air conditioning add to the overall stay experience.
However, it's worth mentioning that some rooms lack balconies or offer views into the hotel interior, which may not suit preferences for natural light. Though generally praised for their comfort and decoration, occasional complaints about issues like a musty smell or unchanged bed sheets do surface.
Overall, the rooms are large, comfortable, and elegantly designed, providing a relaxing retreat with modern amenities in a convenient location.
Beds
Cleanliness
Staff
Guests consistently appreciate the quality of service provided across various touchpoints, including valet parking, housekeeping, and reception. The atmosphere created by the staff tends to be warm and welcoming, despite occasional feedback about slow attention or cold ambiance. Noteworthy individuals like Lavia and Luis receive praise for their exceptional kindness and proactive efforts to ensure guests have a pleasant stay.
While there are a few critiques concerning reception experiences, the overall sentiment is overwhelmingly positive. Visitors commend the staff for their customer-centered approach, noting that encountering polite and helpful personnel, such as Orlando, Miguel, and Antonieta, significantly enhances their experience. The hotel’s location and facilities, coupled with a superb staff, contribute to a memorable visit where exceptional service remains a key attraction.
Wi-Fi
Pool
Many reviews point out the cleanliness and elegance of the pool area, and the accompanying bar and restaurant receive praise for their design and service. The pool's setting enhances the hotel's overall ambiance, providing a unique vantage point over Playa Del Carmen. Guests frequently mention the pool area's comfortable setting, complemented by attentive and friendly staff.
The rooftop experience is enhanced by the breathtaking views and the pool's excellent design, making it a favorite spot for guests to spend their downtime. The combination of quality amenities and the stunning environment makes the rooftop pool a memorable aspect of any visit to this hotel, offering an extraordinary escape with one of the best views in the city.
Beach
Parking
Family
Safety is prioritized, offering guests peace of mind, with features such as secure elevator access. While some visitors noted a lack of preparation regarding certain child-specific amenities like high chairs and baby cribs, the overall atmosphere remains family-friendly with attentive service. The staff, particularly in the breakfast restaurant, go above and beyond to ensure a pleasant experience, adding a touch of personalized service to the stay.
Though the pool area could improve, everything else about the hotel provides a fantastic experience for guests traveling with kids, making it a great option for family trips.
Rooftop Pool
Guests rave about the beauty of the rooftop pool, highlighting the surreal views over Playa del Carmen and toward the Gulf of Mexico. The magnificent pool area is often cited as the highlight of the hotel stay, with guests expressing awe at the panoramic ocean views. The rooftop pool is considered a perfect retreat where visitors can indulge in exquisite scenery, and its allure contributes greatly to the guest experience.
The ambiance is further complemented by an excellent rooftop bar, providing a cool and chic environment for relaxation. The infinity pool is described as one of the sexiest pools to enjoy, with guests noting it as a significant highlight of their stay, ensuring memorable visits thanks to its spectacular views and high-quality facilities.
Infinity Pool
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool.
Yes, a spa is available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton.
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton welcomes dogs.
Yes, parking facilities are available at The Fives Downtown Hotel & Residences, Curio Collection by Hilton.
Yes, The Fives Downtown Hotel & Residences, Curio Collection by Hilton has a gym.
Location Show Map
More Options
